This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had just left my VW dealership it have an unrelated issues looked at, I had a service that wed. I pulled out of the dealership drove about a mile and my car flashed so kind of warning. I turned around to go back to the dealership and it died. I was less than a mile away from getting on the interstate where I would have been traveling at 70 mph.
The contact owns a 2009 Volkswagen Jetta tdi. The contact stated that while traveling 60 mph the vehicle stalled. The driver was able to merge to the side of the road. The vehicle was towed to a private mechanic where it was found that the fuel system had failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 90,000. The VIN was not available.
Over the past 18 months, the dealer has replaced all three of the diesel fuel pumps in my car. The failures did not occur in traffic, nor was the car totally disabled. The purpose of this report is to add my data to the other reports already collected. My car has been fixed under warranty so far, but my warranty will expire in 15,000 miles. I am concerned as to the longevity of the replacement parts.
Car lost power and stalled. Glow plug light started flashing. Had the car towed to the dealer. Warranty repair. They said it was the accelerator sensor, but that made no sense to me. The car has performed okay since then, but I'm concerned the same thing will happen again. I am now out of warranty. This is a 2009 tdi Jetta wagon.
- Oakland, CA, USA
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While driving down the road, my warning light flashed a coil symbol, pulled the car to the side of the road and looked up the problem in the manual. Blinking coil indicated 'drive to local service' so I tried to crank the car, which started. Began to drive, but as I approached a hill and intersection the vehicle became sluggish and slow. Upon braking at intersection, the vehicle shut off. I was in the car with three of my four children, the oldest is 17 and has a dl, so I put her in the drivers seat and my 12 year old and I pushed the car out of the intersection to avoid collision. Called dealership, they said tow it in, and I have extended warranty to cover defects. The next day I am told that there is bad fuel, not gasoline but sweet smelling diesel.( SC is running cars on biodiesel which has a sweeter smell), warranty company sending inspector. His report says he smelled gasoline, but tech says impossible as the vehicle would never have gone 450 miles on gasoline before this malfunction. We feel that VW is trying to hide the problem under the gas companies and avoid major cost. Staring at $8000 repair bill for a car now worth $12K. We cannot afford this kind of expense as I am sure most consumers in America would concede. We have read and documented many cases where VW has repaired this problem in or out of warranty because of the defective part. Feel that this is just now an issue with the fuel, they knew the standards for highway diesel when they put the part in the car, shouldn't have sold it if it would not stand up to the pressure. Will not accept this as our fault. Cannot accept this as our fault.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving 20 mph, the vehicle stalled and failed to restart. The vehicle was towed to the dealer, who diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. The failure and the current mileage was 87,000.
2009 Jetta Volkswagen tdi, with only 50500 miles on it. The car died in the middle of intersection at 35mph. This was during rush hour traffic. In the car was me 32, my wife 36, my daughter of 8 years old and son of 2 years old. It was a very scary event. I had it towed to the nearest VW dealership. It took them 3 days to look at this car and after I called 15 times, they told me that this fuel pump had been slowly breaking down inside the fuel tank, running through the lines and into the injectors. They have told my this could be extremely expensive. I have always used clean diesel, and filled up at new gas stations. This was just today I spoke with them, and I have done some researching and found this to be called hpfp issue. From as many cases I have seen posted on the internet, this should definitely be a recall.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving approximately 35 mph the vehicle suddenly stalled and an engine malfunction message displayed on the instrument panel. The vehicle was towed to the dealer who diagnosed that the high pressure fuel pump broke apart internally and the metal shavings from the fuel pump were found throughout the fuel system. As a result, all fuel related components needed to be replaced. There was an investigation under NHTSA action number: EA11003 (fuel system, diesel) that may be related to the failure. The vehicle was not repaired. The approximate failure mileage was 72,000.
Started my car for the second time that day, nothing out of the ordinary. About a mile away I experienced the car shutting down. I downshifted into second, turned back on but when I gave it gas it sputtered. I was on the side of the road for 1.5hrs waiting for tow truck. Mechanics computer describes the problem as low fuel pressure.
While driving at 50 mph, my vehicle stopped accelerating and RPM would not increase above 2000rpm. The glow plug and check engine warning lights both came on. This almost resulted in an accident. I avoided being hit by a large truck while I was stalled in the center lane of a highway. I had my vehicle taken to the dealership for repair. The dealership replaced the fuel rail switch, but the same issue occurred in June 2012, July 2012, and August 2012. This appears to be an issue related to the hpfp (fuel pump). I am not very satisfied with the VW dealership's inability to correct this issue. I lose fuel pressure on a regular basis which causes safety concerns while merging into traffic.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle made a loud buzzing noise with the illumination of the instrument panel warning lights. The contact took the vehicle to the dealer and was told that the fuel pump failed. The failure mileage was not available.
While leaving a concert, the vehicle was fine leaving the parking lot. Once we increased speeds to 45 mph, the engine completely shut down. The dials on the dashboard all fell to zero and the gas pedel no longer worked. We coasted into a small campground area off to the side of the road. After trying to restart the car three times, it finally started and we proceeded to go down the road, only to make it 500 more yards and pulled in to a hay stack pad. After numerous attempts to start while sitting on the phone wiht our insurance company, the car started once and died after sitting idle for three minutes. We then attempted to start it one last time and drove 25 mph to the nearest gas station. We all got out of the car, locked it up thinking it may have something to do with an antitheft feature. We got back in the car and were able to drive 41 miles home at hiway speeds. The following day we drove 5 miles into town and it died again going 25 mph. The closest volkswagon is another 25 miles away.
The contact owns a 2009 Volkswagen Jetta. The contact was driving 45 mph when the vehicle stalled without warning. The vehicle was towed to the dealer for diagnosis and the contact was informed that the high pressure diesel fuel pump failed. The manufacturer was notified but offered no assistance. The vehicle was traded due to the defect. The failure and current mileages were 111,000.
Driving at low speed in the city, when a engine failure warning displayed and the vehicle started running rough. Took it to the dealership and was told that the high pressure fuel pump failed sending metal shards throughout the fuel system. This has apparently triggered replacement of the entire fuel system from the pump to the engine. After researching this online, I have found that this is a known issue. To my knowledge the hpfp's have not been recalled. VW and your website so far states that the problem is a fuel contamination issue, but I have only bought diesel from murphy usa I confirmed this with receipts. ( a high volume dealer in my area). The dealership states that the repair should be covered even though the warranty has expired. This is suspect to me. Either our fuel standards are not par with the rest of the world and need further regulation or the pumps need to be recalled. But a car designed to save money by conserving fuel is not doing that if the 27000 dollar car needs 10000 dollars of work.
Vehicle is a 2009 Jetta sedan - tdi (diesel) vehicle shut down while driving. Flow plug light flashed on dash along with display of "engine fault workshop" vehicle would not restart. Pulled code of P0087 fuel rail/system pressure low. Towed to dealer, boucher VW in franklin, wi. Dealer confirmed fault was a high-pressure fuel pump failure.
I was going down the road at approximately 45 mph, the engine lost power and stalled. I was able to pull to the side of the road, then have it towed. My spouse is an engine machinist, and after talking to a Volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. So far, he has spent $3200 for parts which has depleted our saving account. He is self employed and I work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by VW, who has falsely denied any ongoing issue of this sort. Fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this VW problem fixed, and in some cases has happened again. This high pressure fuel system is faulty and unsafe. VW needs to take responsibility for their product to ensure customer safety on the roadways.
This is a VW Jetta 2009 tdi with 74,200 miles. I have been the only owner. Vehicle suddenly lost power and black smoke came from exhaust, red lights on dashboard came on with error message "engine failure". technician at VW dealer found the turbo charger had an internal failure. The faulty turbo pumped oil throughout the exhaust system into the cat converters, and hoses. All would need to be replaced and costs $7,200.
For the second time my fuel pump went out. Also for the second time I was accused of using bio diesel or regular fuel by the dealer. I was driving a long it sounded like a gear was tumbling around then a grinding noise followed. Luckily I was a low rate of speed and was able to pull off to a side street with out problem. Last week the gear box went out as well. It had issues on going in to reverse from drive. Often I would have to put the car in to park turn it off then restart to get it to go in to reverse.
A D V E R T I S E M E N T S
- Somonauk, IL, USA