This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at approximately 45 mph, the vehicle stalled without warning. The vehicle failed to restart after several attempts. The vehicle was towed to the residence where the contact replaced the fuel filter. The contact informed that the high pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.
We bought our 2009 Jetta tdi used at a Kia dealership on 5/4/14 with 99K on the odometer. The car was running fine and we had no issues during test drive or the month after until 6/18/14 when the glow plug light came on. We took it back to the dealership we bought it at because it had a 12/12000 warranty on it and they couldn't find a problem. They replaced the battery. It happened again and we took it in to them, this time they sent it back to the VW dealership they had obtained it from to have it checked out. It was there for 4 days while mechanics tried to find the problem and then they brought in an expert to tell them that the high volume fuel pump was failing and it would cost $1,500 to replace. It was not covered under the 12/12000 dealer warranty. We chose not to have the work performed there and I am taking it to another mechanic to have it done. We have driven it for the past couple of months with only minor issues with the glow plug light coming on and we have learned to pull over, shut the car off and turn it on again. This will go for a few weeks before happening and then we have to do the same thing all over again. It is now failing more often and I will be taking it in to repair. The problem here is that the hvfp is a well documented failure on the tdi models and I believe based on the cost I have been seeing on forums that this should be a recall. When the failure happens it is not always in a safe place and I have to make some unsafe moves to get off the road to shut down. I have been lucky that it didn't hard fail as others have and take out my fuel system. We also located the original owner and she had the same issues, this is where we learned to just shut the car off and restart it and all would be fine.
For the past year or so my 2009 Jetta tdi (diesel) has had the same recurring problem: My glow plug light will come on and I lose normal driving capabilities. I cannot accelerate or maintain speed as I normally do. My car will remain around 25 mph, sometimes losing power until I am forced to pull over. My solution has been to turn the car off, and back on again. The light will go off and I can drive normally most of the time. Sometimes I have to leave the car off for a period of time to regain standard driving capabilities. It has been about 2 weeks since that has happened. 2 days ago, my engine light came on. I took it to the dealer and they pulled codes P0087 and P0088 (fuel pressure too high and fuel pressure too low at the same time). They want me to replace the fuel rail, which will be an estimated $1000 in total parts/labor. I called another dealer in hopes of getting a better price and they are put off by the first dealer's recommendations. I was told there is no evidence of metal in my fuel system but even so, other dealer thinks this will be more serious than just replacing the rail. After researching I am beginning to think that I am experiencing the beginning of hpfp failure. I feel like I am driving a ticking time bomb and I'm not sure what to do! replacing the fuel rail feels like a quick, expensive and inefficient solution to a bigger problem. I contacted Volkswagen customer care and I was told that I will receive a call from a regional agent about my situation tomorrow.
High-pressure diesel fuel pump (hpfp) began to fail. Heard high-pitched whine coming from hpfp after engine had been taken at least once past 2100 rpms after startup. VW dealership service department confirmed hpfp imminent failure and replaced it under warranty.
This issue has been happening in my Jetta tdi for over a year, and so far my mechanic has been unable to figure out the cause. I hear a ding and the glow plug light begins flashing, and on the small screen I see "engine fault - workshop" once. The car sometimes seems to lose power or go into "limp mode" but sometimes there is no affect on how it drives. When I pull over and turn off the car, then turn it back on, the error is gone and the car drives fine. This has happened more & more frequently, almost always when I'm driving on the highway. It now happens at least every other week or so. After doing some research I see that this is a pretty common problem for Jetta tdis, and it seems that VW needs to do something about it! the last time I had my car in the shop for it, another check engine light had come on, and that was fixed, but this issue was not because my mechanic couldn't replicate the problem. Now that I've done more research I am calling my mechanic in the morning.
- Fort Bragg, CA, USA
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While driving my 2009 Jetta sportwagon tdi on a 3-lane arterial, the engine began to sputter and at the same time the glow plug dashboard light began flashing. Within 5 seconds the engine stalled completely and would not restart, leaving the car disabled in the middle of the lane. An independent repair shop discovered that the high pressure fuel pump (hpfp) had shattered and sent shards of metal downstream through the fuel system. Those shards in turn damaged the fuel lines and fuel injectors. The independent repair shop was unable to secure a replacement part for the hpfp from its usual sources and contacted the local Volkswagen dealer. The VW dealer would not sell the part to the independent shop but indicated that Volkswagen would repair the problem at no cost even though the car was no longer under factory warranty. When I spoke to the parts manager at the VW dealer, she indicated that hpfp failure was a known but uncommon problem and that she saw cars where this had happened "about 10 or 12 times a year." When I had the car towed to the dealership and spoke to the service manager, however, he said that my car was the 7th or 8th car on his repair floor at that time with a failed hpfp, and that he had been seeing "about 15 to 20 cars a month" with this problem. He said that some of them had probably failed due to misfueling, but that others failed for no apparent reason. He said it was probably due to a slightly different diesel formulation in the us vs. In europe. When I picked up the repaired car two weeks later, I asked the service manager if there was any evidence of misfueling in my car and he said "no." I asked how many hpfp failures he had seen since I dropped my car off and he said "you don't wanna know, probably a dozen." He also said he had recently become aware of hpfp failures happening even on vehicles with previous hpfp repairs.
I tried starting my car and the engine would not turn over, as if it was not getting any fuel. After numerous attempts I had my car towed to commonwealth Volkswagen in santa ana, ca. They diagnosed the problem as a failed high pressure fuel pump which sent slivers of metal throughout the fuel system. The entire fuel system, (hoses pipes injection units fuel pumps, filters, etc.) was replaced. Volkswagen paid for the entire repairs. I was told by the Volkswagen service representative that they had seen this issue before and that it was not uncommon in 2009 & 2010 Jetta tdi and other tdi models. They asked if gasoline had ever been used and I indicated that I have only used diesel fuel and that Volkswagen had retrofitted the fuel nozzle receptacle to only accept diesel fuel nozzles. It concerns me that Volkswagen knows about this problem, that they repair the vehicle at their expense, no questions asked, and it has been reported hundreds of time by Volkswagen owners on a variety of internet websites, yet Volkswagen is not recalling the vehicles to proactively fix the problem. They fix the problem one at a time as it occurs. They wait until the system fails and the consumer is put in jeopardy of being in a major, life threatening accident or stranded in a remote area. This problem has also occurred with my 2010 Volkswagen Jetta tdi in August 2014, at night, 50 miles from the nearest Volkswagen service center. I reported this incident to NHTSA as well. Volkswagen needs to take ownership of this problem by recalling all the tdi vehicles before people are killed on the highways.
My husband and I were driving, and we heard a very faint, high pitch screeching sound, like a pulley system was going out. We drove another 500 feet, and then the engine stalled. Then the blinking glow plug light came on. Thankfully we were not going very fast, and the road was not busy. We were able to coast to the side of the road. We tried to start the car again, but it wouldn't turn over. We had to get the car towed to a shop. There are small pieces of metal found in the fuel filter, which indicated the high pressure fuel pump failure.
Driving on my way home from work in town and all of a sudden the glow plug light comes on flashing and the engine light appears on the dash. I immediately turned off the car restarted the car and the problem was not resolved and a message appeared on the sash "engine fault workshop!". hpfp failure.
I lost power and a mechanic has since attributed it to the hpfp (high pressure fuel pump) issue outlined in a technical service bulletins. The issue causes metal fragments to contaminate the entire fuel system. VW recommends over $9,000 in fixes for the compromised car, something that in a single stroke exceeds the remaining value of an otherwise well maintained car.
The car began to flash the "glow plug" warning light along with a message "engine fault workshop" pulled to the side of the road and attempted to restart. Engine would crank but not turn over. Got the following failure codes: P0087, P13E3, P2196. Looks like this is a common issue and yet VW does nothing about it. Class action anyone?.
Driving at approximately 65 mph on the interstate on Thursday March 27, 2014, the car began to flash the "glow plug" warning light along with a message "engine fault workshop". at this point in time the car would only do about 50 mph on the interstate for about 2 more miles until I found a safe location to pull off the interstate. The cars engine stalled as I was making my way off the road. I was unable to get the car to start again. The car was towed the same day to a local garage of my choice. The technicians took five days to diagnose the problem, which was determined to be a failed high pressure fuel pump. I was told the entire fuel system must be replaced in order for the car to run properly, due to the fact that the entire fuel system gets contaminated with tiny metal shavings when the pump fails, the cost was estimated at $8000-$10000 from a local VW dealer. I called the dealer and explained the problem, they told me they are aware of this issue on some models but there are currently no recalls, so nothing would be covered under a warranty. I am not having the car fixed due to the fact that I don't have that kind of money and the car itself is only valued at around $14000. My choices are to let the bank repo my car and ruin my perfect credit that I have been building for 15 years, or keep paying the $350 a month for a car that doesn't run for the next 4 years. It is a crime that VW is aware of this but are continuing to rob us unfortunate people that own these cars because they will not issue a recall or cover repair bills. Thank you for your time on this subject.
High-pressure fuel pump failure (hpfp) while I was driving 60mph on highway has glow plug light flashing and check light, car is misfiring and stalling.
While driving on a 3 lane road my vehicle lost power and showed a warning message of "engine fault". it had about 50% power for approximately 30 seconds and died. The vehicle was towed to VW dealer and they report that it was the high pressure fuel pump failure with complete fuel system contamination.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while traveling various speeds, the vehicle suddenly lost acceleration power. The vehicle was taken to the dealer where it was found that the diesel fuel injector number one had failed. The vehicle was repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 156,000.
Was on the highway and the engine started to stall. Glow plug light flashing and engine light on. Display reads something about engine fault workshop. I turned car on and no problem or lights or errors were displayed. Started driving and car had very minimal power and would shift high RPM. Towed car to VW dealership and they said my high pressure fuel pump had deteriorated and sent metal shavings through my fuel pump system. $6K to fix! a faulty part and VW says it's my responsibility to fix. I wish VW would hold to their cars.
We were driving down the road when our car sputtered once and then died. We coasted into a parking lot and tried to crank it again. It sputtered once and died again. Then we were unable to get it restarted. This was on a Saturday afternoon. Monday morning we had it towed to a certified independent repair shop. They diagnosed it as a fuel system failure. There was metal shavings in the fuel system. He indicated that repairs would cost six thousand. He had to replace all the fuel components. It was three weeks to repair it. The final cost ended up being $5688.17. The vehicle has never had gas put it in. We were always very particular about where we purchased diesel fuel.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving 55 mph, the vehicle stalled as the engine malfunction warning message illuminated. The vehicle was taken to the dealer where the technician diagnosed that the fuel was contaminated. As a result, the high pressure fuel pump and fuel system needed to be replaced. The manufacturer was made aware of the failure and offered to pay for the entire cost of the repairs. The vehicle was not repaired. The failure and current mileage was 35,000.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving approximately 30 mph, the engine stalled without warning. The check engine warning indicator had not illuminated until after the failure had occurred. The vehicle failed to restart and was towed to the dealer where the technician diagnosed that the high pressure fuel injection pump was fractured, which caused metal shavings to enter the fuel tank. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 98,000. The VIN was not available.
The contact owns a 2009 Volkswagen Jetta tdi. The contact stated that while driving 35 mph, the vehicle stalled and all of the warning lamps illuminated. The vehicle was taken to the dealer. The technician diagnosed that the high pressure fuel pump was defective and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was 125,680 and the current mileage was 127,000.
A D V E R T I S E M E N T S
- Palestine, TX, USA