This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Volkswagen Jetta. While driving at an unknown speed, the brake pedal was depressed, however, the vehicle slid to a stop. In addition, the ABS and stability control warning indicators illuminated. The vehicle was taken to Volkswagen mckinney (3600 S central expy., mckinney, tx 75070) where it was diagnosed that the ABS control module needed to be repaired. The contact was informed that the vehicle was unable to be repaired because a software update was needed. The vehicle was not repaired. The manufacturer stated that a diagnostic test was not needed because the VIN was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The approximate failure mileage was 115,000.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). When the contact took the vehicle to the dealer, it was diagnosed that the vehicle's software failed and was unable to be updated. The dealer also stated that the module needed to be replaced; however, approval from the manufacturer was needed. The manufacturer determined that although the dealer diagnosed that the module needed to be replaced, it would not be replaced. The recall stated that "any module that fails the new diagnostic test will be replaced." The failure mileage was unknown. Parts distribution disconnect.
- Ford City, PA, USA
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- Fairview, TX, USA