This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had made an appointment with Volkswagen dealership to have my car looked at because of the recall. My ABS light came on and has been on for weeks. It hasn't turned off. When I took my car in they tried to perform a software update but weren't able to because apparently the module went out before the recall. I haven't had any problems with this until just a few weeks ago so I don't understand how that is possible. Now they are saying its technically my fault and now im stuck paying 1200 on an ABS module and maintenance. My ABS light came on went I went around a corner and slammed on my breaks, ever since then it wont turn off.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while the driver was driving, all the warning lights on the instrument panel illuminated with a beeping noise. The vehicle was taken to Carolina Volkswagen (7800 E independence blvd, charlotte, nc 28227, (704) 537-2336) where it was diagnosed that the ABS module failed and needed to be replaced. The dealer informed the contact that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control) but could not complete the recall due to the module had failed. The vehicle was not repaired due to the repair fees. The manufacturer was made aware of the failure and did not offer further assistance. The approximate failure mileage was 124,000.
My vehicle was parked at home. I tried to start my vehicle; which it did but once I got to my destination the key would not come out and the vehicle would not turn off. I tried for 3 hours to remove the key. The only oppostion I had was to take it to a dealership at night; so that the car would be safe. I took the fuse out at and detached the battery plug turning off the car, but I had to leave the key in the ignition. I had just purchased the vehicle a week earlier and will have to pay $800 to have it repaired. I have never experienced a vehicle not cutting off ever and this is a terrible defect to any Volkswagen owner to have to endure such a problem with a vehicle. I normally purchase Honda due to the dependability, but I told my husband I always wanted to drive a Volkswagen. Im now sorry that I purchased this vehicle. That defect is very dangerous to anyone owning this type of vehicle. My vehicle is currently in he shop, which I have to wait for the part to come from germany. The Volkswagen shop told me it will be two weeks and I only had the vehicle for one week not even a month yet. Extremely dissatisfied customer.
- Washington, DC, USA
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The contact owns a 2009 Volkswagen Jetta. While the contact's wife was driving the vehicle, the brake, ABS, and electronic stability control warning indicators illuminated. The contact stated that the vehicle exhibited the same symptoms as indicated in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was taken to an independent mechanic where it was diagnosed that the ABS module needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. The failure mileage was 114,418.
VW Jetta wolfsburg edition 2009. 1. I have taken my car auto repair shop over 5X over the times over the past year because the 'engine malfunction' light was going on/off intermittently - on for 3 hours then off, on for 2 days, off. Now the check engine light is permanently illuminated on the dashboard despite multiple engine auto repair services rendered. 2. the ABS and eps/asr symbols illuminate and alarm goes off randomly without reason while I am driving 50-65mph on major nyc highways and/or when im driving 15-35 on a residential street. The eps/asr flashes continuously while sounding an alarm for 60 seconds or so, ABS remains constant lit and will continue to do so until I am able to stop, turn of the engine, wait a minute, and then restart the car. On highway I have had to drive considerable distance with emergency lights flashing. 3. I was pulled over by a cop at night because one of my tail lights was out. I had no idea that was the case and would have never found out because the "light bulb!" warning was not on, and never came on. I got it fixed 2 days later, still no light bulb signal, my right taillight was replaced. About 2 weeks later the "light bulb!" icon illuminated, I tested and all the lights were working- but the 'lightbulb!' remained lit. About 2 weeks later the lightbulb was off. 4. the aux feature on my car is no longer accessible. Repair shop but they were unable to fix because VW speciality code/ system programming? 5. I have noticed it takes more effort to engage my brakes while driving. I have had my car brake pads replaced at least 2X over the past 6 years (I have driven about 20K miles). Also note - no symbol of emergency brake/ mechanic maintenance / worn brake pads/ automatic transmission/gearbox symbol were illuminated during this event (in February 2018) and none of these symbols had illuminated to this day (April 2018).
Started with key being very difficult to turn on or off in ignition and the steering column lock no longer engaged at all when the car was off. Then, twice within 1 mile, the steering column lock did engage while the car was being operated in a turn at approximately 45 miles per hour. After parking the car immediately following, the key would not turn to the off position until the exposed end of the key was tapped with a hammer. Steering column lock then appeared to lock and unlock appropriately, however, key will no longer turn in the ignition to the start position. Car is currently at the local dealership who has diagnosed the problem of an "inoperable steering column lock" and is performing the needed repair.
In April of 2016 car just had 6 indicator lights on dash. Just happened one day on the highway. Speedometer, gas gauge none of the dash worked. Red light constant flashing. We ended up having to park it for 6 months while still paying 300 a month car payment and full coverage insurance until I had money to fix it. Around the same time the back passenger window stopped working and still doesn't work. I got this car in March of 2015 I believe. It has cost me so much money and I am hoping that I may be able to get a reimbursement on the 800 I spent to fix it, only to have it do this stuff randomly every few months. Just 2 weeks ago I had to slam on the brakes while driving and there was a bang sound and I drove it home. The next day it drove to work ok and then on way home when it started it immediately was running badly and check engine light and all that was on again. We took it to mechanic and he said thermostat was stuck open and it did need a coil and wires or something also. It has been just constant with this car and I am spending a ton of money. It's really difficult raising a family and working 30 miles away from my home and dealing with this constantly. Oh, and the air conditioner only works in the winter time. Definately not when idleling. Mechanic says that's a 400$ part so I'm just trying to scrounge up the money to fix that part of the electric disaster this car is before it hits 101 on my days sitting in traffic. Please help. The document I have to upload is the reciept from the repair. It was messed up for almost a year before I could fix it. Mostly just sitting.
Fuse box in engine compartment melted. The location is where the right sit headlight fuse is. Rf headlight and turn signal do not work. I looked the problem up and found that there are many other people that have same type vehicle with this same problem.
The contact owns a 2009 Volkswagen Jetta. The contact stated that various warning indicators illuminated and the speedometer malfunctioned, which resulted in the speedometer not indicating the correct speed. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. White allen Volkswagen was contacted and refused to perform the repair due to the ABS module being defective, which needed to be replaced before the recall could be performed. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. Parts distribution disconnect.
Takata recall. In February of 2017 my check engine light came on and was accompanied by a series of 3 beeps. As I continued to drive more lights came on and my dash board looked like a christmas tree ex. Airbag, oil, check engine, ABS, epc, brake light, etc. When driving on the high way my gauges will shut off and I can not see how fast I am going, my car will decelerate with my foot on the gas at random times on the high way. I look my car in for repair to cars auto in las vegas because my car could not pass smog. They did an analysis and informed me that my ABS module was shot and there was an active recall for the device. I took it to my local VW dealership and thought with my safety in concern that this would be a simple fix. Instead, they informed me that I would need to make an appointment and come back another day but I refused to drive my car off the lot. They took my car to the back and said that my ABS module was not communicating with the computer and that I would need to pay $700 to have a diagnostic done before they would replace my ABS. If the ABS is faulty as explained in recall #16V913 under VW action 45F2 if the ABS fails to pass the test then it will be replaced free of charge. They seem to not be complying and giving me the run around.
The contact owns a 2009 Volkswagen Jetta. While driving, the contact stated that the vehicle performed abnormally. Also, the speedometer and fuel gauge ceased to function, and the ABS warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module needed to be replaced. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control), but the technician refused to perform the repair due to the hydraulic pump needing to be replaced. The manufacturer was not notified. The failure mileage was 130,000. Parts distribution disconnect.
The contact owns a 2009 Volkswagen Jetta. The contact was unable to start the vehicle and all the warning indicators illuminated on the instrument panel. The vehicle was towed to a dealer where it was diagnosed as needing a new battery. The vehicle was not repaired. The contact mentioned that the battery was tested at the dealer and the vehicle was able to start. The contact also mentioned that the vehicle was serviced per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The manufacturer was not made aware of the failure. The failure mileage was 82,000.
Seat warmer burned a hole through the seat and burned through my clothing to my skin. I reached back to see what was wrong and burned my hand. I had smelled smoke but it was too late by the time I figured out what had happened. It could have been extremely dangerous if I had been on a busy road with my son and it started a fire. I was lucky I was in our small town and was able to get pulled over quickly. While there so no serious injury, this could have ended much worse.
While driving the vehicle all of a sudden starts to beep and the ABS light, epc light, check engine light, brake light, and skid control light show. The vehicle sometimes loses the speedometer reading which drops to 0. this sporadically happens, sometimes it'll stay for days and other times it'll go away after 10 minutes and not appear again for a day or two. It seems to be happening more and more frequently. It happens when in motion and when starting the vehicle. This makes it very difficult to drive since the speedometer malfunctions and in the snow the vehicle seems to handle worse than usual and the brake system does not kick in every time. The ABS module seems to be malfunctioning.
The heated seat burned a hole in the seat. The interior of the seat sounds and feels that it has melted and has become hard. This is on the seat back. We are unsure when this burning occurred, but have noted below when we noticed this damage.
The contact owns a 2009 Volkswagen Jetta. While driving approximately 45 mph, the vehicle stalled without warning. The ABS, brake, and slippery warning indicators intermittently illuminated. The failure recurred twice. The vehicle was towed to a fuel station and later to the dealer where it was diagnosed that the ABS module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 84,120.
A D V E R T I S E M E N T S
- Shelton, WA, USA