This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brake pads made grinding sounds. The brake pedal went to the floorboard, but the vehicle failed to stop immediately. The ABS, traction control, and brake warning lights were illuminated. Additionally, the speedometer was inoperable. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) which was associated with the VIN. The vehicle was then taken to the dealer, who performed the recall repair under NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control) by updating the ABS control module software; however, the failure recurred. The dealer informed the contact that the ABS module required replacement but that the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 182,000.
The contact-??s daughter owns a 2009 Volkswagen Jetta. The contact stated that on several occasions while her daughter was driving at undisclosed speeds, several unknown warning lights intermittently illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS had failed and needed to be replaced. The contact was informed that the VIN was included in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was then taken to the dealer where it was diagnosed that the ABS control module software needed to be updated and the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that she would be responsible for the cost of the repair. No additional assistance was provided. The failure mileage was approximately 228,255.
The contact owns a 2009 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the ABS warning light, EPC warning light, and power steering warning light illuminated. The contact mentioned that the EPC warning light and power steering warning lights illuminated intermittently; however, the ABS warning light remained illuminated. Additionally, the transmission failed to shift as needed, and the speedometer failed to function properly. The vehicle was taken to an independent mechanic, who informed the contact that the ABS module needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was towed to the dealer, who informed the contact that they were unable to diagnose the vehicle due to other warning lights being illuminated, not just the ABS warning light. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000.
The contact owns a 2009 Volkswagen Jetta. The contact stated while starting the vehicle, the ABS and ESC warning lights illuminated. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 16V913000 (Service Brakes, Hydraulic, Electronic Stability Control). The vehicle was not repaired. The manufacturer was contacted and stated that the failure that the was experiencing was not related to the recall because the computer was not able to communicate with the ABS module. The contact was referred the NHTSA Hotline for assistance. The failure mileage was 123,000.
I was driving at approximately 45 mph when a deer came into the road from the right side. I seen the deer and should have had plenty of time to miss it and come to a stop. I removed the car from 5th gear while using both the clutch and brake pads. Once I applied significant pressure to the brakes the completely locked up, as did the steering wheel. My car collided with the deer and subsequently traveled off the right side of the road in a spin, stopping approximately 40 feet down an embankment. Since then I have had no luck keeping the vehicle running. I have had the alternator, plugs and coil packs, starter, and ignition changed with no remedy. The vehicle will not start.
- Branchport, NY, USA
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The wipers stopped working first. Then it got stuck N neutral and went into limp mode and I'm unable to drive it. Had to get a new gear shifter and after all that money spent it still isn't fixed.
The car disables the ABS while driving, and the ABS, brake and electronic stability control indicators are lit simultaneously, while the car dings. Quite distracting. A little research shows complaints for the same behavior since just Oct. 30, 2019: NHTSA id number: 11277060 NHTSA id number: 11288718 NHTSA id number: 11283008 NHTSA id number: 11279604 there is a recall which was considered closed for my vehicle for this issue: 16V913000 dealership has also quoted about $1500 to replace the ABS module, because the current module cannot be updated. Seems like there are lots of bad modules that cannot be updated. This is a hazard condition; especially here in Michigan.
I have been told my car is not eligible for the ABS module replacement claim but there is a problem with it as I drive the car. The brake light, traction control light and ABS light are all on and flashing with a beep that is consistent once the key is in the ignition and it's a very distracting sound that I wish I could fix myself but even the part costs $600+ and to go to the dealer and get it fixed for $1800. I am a college student who doesn't have the funds to fix this issue and I have not been given a reason why my vehicle is not eligible for the fix.
The ABS module faulting is a known and common problem for these vehicles. VW has a recall for the ABS software-recall #16V913. If your module doesn't crash when the dealer performs the update, which it likely won't, then they do not replace the module. We feel this is a workaround to cover them to not have to replace them. Ours went out this month while I was driving. This was extremely dangerous as I lost steering control and the vehicle kept downshifting below 30 mph on a highway that I should have been traveling 60 mph on. The epc and ABS lights came on. When we called the dealer, they agreed to look at it to see if it was the ABS module and if it would be eligible for replacement under the recall. It was not covered because they were "unable to perform the software update". this is because of the specific wording on the VW recall. I have read that several other customers have been turned away because of the same thing and left with expensive repairs. They should issue a recall to cover the faulty ABS modules all together and not exclude them due to the "software update." The recall is a play on words to cover them from not being required to replace them. It is strategic and misleading. We called VW and was told it would not be covered also. Here is a web link of other people logging the same experiences. There are others online. People can get killed driving these when they go out. Now we have to pay to a lot of money to get ours replaced by the dealer. Https://urldefense.proofpoint.com/V2/url?U=https-3A__www.carcomplaints.com_volkswagen_jetta_2009_brakes_abs-5fmodule-5ffailure.shtml&D=dwifag&C=jeeqba34pbypuh24nmkpeqmar10xrxvb2bkb2zkzota&R=6dyybkqc3I6oeecbuj9bho9grwogbouqqqo65ae7heevedcofg9ckup5aboy62za&M=L-ph22lrzgljo213rvzvwe4R7P4rdookk5ygsejd82M&S=W3hxti9G3H4xc4hmqb_qsqtgust8ab15ahwhmoydfce&E=
The contact owns a 2009 Volkswagen Jetta. Upon starting the vehicle, the ABS and stability control warning indicators illuminated. The contact inspected the vehicle himself and used a diagnostic tool to find that the ABS failed. The contact took the vehicle to mckenna Volkswagen cerritos (18303 studebaker rd, cerritos, ca 90703, 855-995-7761) where he was informed that the vehicle was not included in a recall. The contact stated that the failure was similar to NHTSA campaign number: 16V913000(service brakes, hydraulic, electronic stability control). The manufacturer was contacted, but the office was closed. The vehicle was not repaired. The failure mileage was approximately 179,000.
My 2009 VW Jetta has the ABS, electronic stability program (esp) warning lamps illuminated with a flashing brake warning light during normal highway driving. The ABS system program was updated by my local VW dealer about two years ago as a part of a VW recall that was mailed to us. The car is extremely sensitive to wet or moist roads on a 90F day, it acts like it's driving on ice.
The contact owns a 2009 Volkswagen Jetta. The contact received a recall notice for NHTSA campaign number: 16V913000(service brakes, hydraulic, electronic stability control). When the contact initially received the notice, he contacted tom bush Volkswagen (9850 atlantic blvd, jacksonville, fl 32225, 904-371-4350) who serviced the vehicle and replaced the defective components. Two years later, the contact's wife noticed that the ABS and brake warning indicators were illuminated upon starting the vehicle. The contact drove the vehicle back to the same dealer and was informed that he would have to pay out of pocket for any future repairs. The manufacturer was notified of the failure and informed the contact that they were standing by the dealer's decision regarding the handling of the vehicle. The vehicle has not been repaired. The failure mileage was 135,000. Consumer stated I was contacted by sarah at VW of America's customer care department and told that the update that was done and code that is shown does not hold them responsible for honoring the recall. I have tried to get info on how the code works with the ABS module and was told there is no one to explain.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was taken to hover clay cooley Volkswagen of richardson (300 North central express way, richardson, tx 75080, 214-336-5770). The dealer stated that they would not replace the ABS control module free of charge. The manufacturer was contacted and advised the contact to send an invoice with the cost for the ABS control module and they may provide reimbursement. The vehicle was not repaired. The contact had not experienced a failure.
ABS module recall for 2009 Volkswagen models affected needs to be revised, for there are lots of cars that suffer from ABS modules failing while they are driving. Some cars which are illegible are left unfixed by Volkswagen because they do not fit the specific details of the recall. The company shipped cars out with faulty ABS modules and refuse to fix it and those cars are hazardous on the road. My vehicle, for example, has ABS module working intermittently while it should be staying on. During a diagnosis the ECU senses no communication between it and the ABS module, which is a hazard knowing my ABS will not always function when I need it to stop quicker in response to the many obstacles on the road. The faulty ABS sensor messed with my steering and gauges. The gauges do not present real time calculations and the steering assist has completely shut down due to ABS being unresponsive.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle failed to start because the battery was dead. The vehicle was jumpstarted and seven warning indicators illuminated including the check engine, ABS, esp, and power steering indicators. The vehicle started after the jumpstart and was taken to ciocca Volkswagen of allentown (1345 lehigh St, allentown, pa 18103) where it was diagnosed that a new ABS module, pump, and ignition switch were needed. The contact also received a recall notification for NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Takata recall. Car hesitates to speed up, ABS light come up some time and go off. Light cover all the signal P R N D S when the gear lever is on drive (D).
A D V E R T I S E M E N T S
- Xenia, OH, USA