This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while the driving at 25-35 mph, the etc, the ABS, traction control, the fuel gauge, and the brake warning lights all illuminated. The contact stated that the brake pedal was depressed and the brake seized and the steering became difficult to turn. The vehicle was taken to day Audi located at: 1580 golden mile hwy, monroeville, pa 15146, (724) 327-4900, to be diagnosed. The contact was informed that the ABS module needed to be replaced. The vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 109,000.
The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). Later, when the vehicle was started, the ABS, brake, epc, and ESC indicators illuminated. The vehicle was taken to autonation Volkswagen las vegas (6375 w sahara ave, las vegas, nv 89146). The vehicle was not repaired because another unknown repair needed to be completed first. The vehicle was then taken to findlay Volkswagen (983 auto show drive, henderson, nv 89014) where the previous dealer's assessment was confirmed. While driving various speeds, the vehicle stalled and the check engine and epc indicators illuminated. The vehicle was taken to an independent mechanic, but the contact was unsure of the diagnosis. The vehicle was not repaired. The manufacturer was notified and stated that they would not assist. The approximate failure mileage was 3,000.
When driving on a windey road the ABS light came on and the car was breaking funny. I checked online to see if there was any recalls on my vehicle and found that the ABS module software needed to be updated. The recall also stated that the ABS module may need to be replaced due to this problem. I took it in and had the update installed, so now that I have it back, it is worse than ever. They said that I would need to replace the ABS module for $1,6665 in order to get my car working right again. "wasn't it included" I asked. They said it was a separate problem and the error code was not in the perimeters. I'm not the only one with this problem do to Volkswagen's screw up with the software. I've checked around and there are many others that are having the same problems. Just the other day the epc light came on and the speedometer stopped working because apparently the ABS module on this vehicle also tracks your speed. I'm not the only one and this is a blatant fault towards Volkswagen and their shady practice.
While driving my 2009 VW Jetta I went to pull out into intersection and the car shut off with no warning. At this time a light came on that says epc and prior to this my car would not start and would say safe on warning lights. This is a hazard to drive does anyone know what the problem could be and when item is replaced do I have to have the computer reprogrammed after this what a pain
The contact owns a 2009 Volkswagen Jetta. The vehicle was taken to heritage Volkswagen and the contact was informed of an ABS failure with the vehicle. Afterwards, the contact was made aware that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was taken to heritage Volkswagen to be repaired, but there were other issues with the ABS. As a result, the vehicle was no longer eligible for the recall. The manufacturer stated that the campaign was a software issue and they no longer had to assist with the recall. The contact referenced verbiage from the recall, which noted that the ABS control modules with insufficient ground connections would be replaced. The failure mileage was 108,000. The VIN was not provided. Updated 07/19/17
- Middle River, MD, USA
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The contact owns a 2009 Volkswagen Jetta. The contact stated that the exterior brake lights remained illuminated. In addition, the dealer diagnosed that the ABS modules failed and needed to be replaced. The manufacturer had not yet given the approval for the repair. The vehicle was taken to the dealer per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The dealer provided the contact with a loaner vehicle. The contact did not know if the dealer would update the ABS control module software and replace the ABS modules. The manufacturer had not provided a reasonable solution. The approximate failure mileage was 147,000. Parts distribution disconnect.
Takata recall. In February of 2017 my check engine light came on and was accompanied by a series of 3 beeps. As I continued to drive more lights came on and my dash board looked like a christmas tree ex. Airbag, oil, check engine, ABS, epc, brake light, etc. When driving on the high way my gauges will shut off and I can not see how fast I am going, my car will decelerate with my foot on the gas at random times on the high way. I look my car in for repair to cars auto in las vegas because my car could not pass smog. They did an analysis and informed me that my ABS module was shot and there was an active recall for the device. I took it to my local VW dealership and thought with my safety in concern that this would be a simple fix. Instead, they informed me that I would need to make an appointment and come back another day but I refused to drive my car off the lot. They took my car to the back and said that my ABS module was not communicating with the computer and that I would need to pay $700 to have a diagnostic done before they would replace my ABS. If the ABS is faulty as explained in recall #16V913 under VW action 45F2 if the ABS fails to pass the test then it will be replaced free of charge. They seem to not be complying and giving me the run around.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). When the contact took the vehicle to the dealer, it was diagnosed that the vehicle's software failed and was unable to be updated. The dealer also stated that the module needed to be replaced; however, approval from the manufacturer was needed. The manufacturer determined that although the dealer diagnosed that the module needed to be replaced, it would not be replaced. The recall stated that "any module that fails the new diagnostic test will be replaced." The failure mileage was unknown. Parts distribution disconnect.
Recall 45F2- while driving my car under normal conditions the ABS light came on. Coincidentally the next day I received a letter in the mail stating there was a recall on the ABS for my vehicle. When I contacted VW they could not find the recall. I did a search and found it in 5mins. I contacted them again and told them I found it they proceeded to schedule an appointment. After they worked on my car and did the software update the ABS light was still on. They told me my ABS pump had a failure code of 01276/12 (ABS pump electrical error in circuit remains) and that the recall did not cover it and quoted me to replace the whole assembly at $2600. My understanding is that the ABS module controls the pump and if the pump fails it is because the module failed. I contacted VW corporate and they gave me the same answer, it is not covered under the recall. If I drive the car I am at risk of dying, my wife and children are at risk of dying. This is one of the most important parts of the car. I can not believe VW would try and push the fix back on the consumer!!!!
Takata recall. The contact owns a 2009 Volkswagen Jetta. While driving approximately 25 mph, the brakes locked up and caused the contact's vehicle to crash into the preceding vehicle. The air bags did not deploy. A police report was filed and there were no injuries. Two weeks after the failure, the contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The failure mileage was 128,792.
The contact owns a 2009 Volkswagen Jetta. While driving, the contact stated that the vehicle performed abnormally. Also, the speedometer and fuel gauge ceased to function, and the ABS warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module needed to be replaced. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control), but the technician refused to perform the repair due to the hydraulic pump needing to be replaced. The manufacturer was not notified. The failure mileage was 130,000. Parts distribution disconnect.
The contact owns a 2009 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2009 Volkswagen Jetta. The contact was unable to start the vehicle and all the warning indicators illuminated on the instrument panel. The vehicle was towed to a dealer where it was diagnosed as needing a new battery. The vehicle was not repaired. The contact mentioned that the battery was tested at the dealer and the vehicle was able to start. The contact also mentioned that the vehicle was serviced per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The manufacturer was not made aware of the failure. The failure mileage was 82,000.
The contact owns a 2009 Volkswagen Jetta. While driving approximately 35 mph, the ABS, ESC, brake, traction, and steering wheel warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS failed and needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The manufacturer was made aware of the failure. The approximate failure mileage was 108,000.
My 2009 Jetta has been experiencing issues. The ABS light, stability control light, brake light, and check engine light stay on. The car sputters from time to time. I took it to the dealer in my town for the Volkswagen recall on the ABS system. They supposedly fixed the ABS software and module. Then they tell me the ABS pump is bad but not covered under warranty. It will be $3000 to replace! they replaced the mass air intake, a $442 repair and the car is still missing. Check engine lights still on. Now epc light is on. Also, all of my ABS lights, check engine, stability control, and brake lights are still on. How do I know the dealer actually did the ABS repair" also, why is the ABS pump not part of the recall? it's difficult to believe that the software caused the ABS module to fail, but had nothing to do with the pump. This car seems to be a lemon. Are there any plans to address the ABS pump issue"
The ABS module on my 2009 VW Jetta. After taking it to the VW dealer in Ontario California on 12-27-2016, service adviser robert tobar informed me that the ABS module failed and told me that it needed to be replaced. I was quoted $2640.39. I asked him if there was a recall for this part and he said no. Since so many people had the same problem, I figured it had to be a faulty part and decided to wait for the announcement of a recall. In March 2017, I found out that approximately 136K vehicles were recalled for the ABS module. Manufacturer recall number 45F2/NHTSA recall number 16V913 after searching my VIN number, I found out that my car is eligible for the recall. I took my car to the dealer 3/10/17 9:30am. The service adviser is philip gibson. I called philip at 4:46pm and he informed me that the replacement ABS part was put on order and that it would take approximately 5 days to fix. At 523pm, philip called me and said that because my ABS module already faulted due to the recall, that I wasn't eligible for the recall and that I would have to pay for the fix to be eligible for the recalled. I told him that this did not make sense and he agreed and told me to call customer care at 9093765411. Unfortunately, customer care was already closed. Please help.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the brake light randomly illuminated while waiting to be repaired per NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The dealer was contacted several times, but the contact was unable to schedule a repair in a reasonable time frame. The manufacturer had not been notified. The approximate failure mileage was 119,000. Parts distribution disconnect.
On June 22, 2016, while driving on a winding road the ABS/ESC lights illuminated and flashed. They went away when the car was turned off and restarted. Then, on November 15, 2016, I made a defensive driving maneuver after being cut off by another car. I was driving approx 60 mph on the freeway and applied the brakes quickly to avoid hitting the other car. The brakes locked up causing the care to skid. The car began to fishtail and lose control. I was unable to steer properly and the ABS system never engaged. The car spun and did 180 degree turn slamming into the side of the freeway wall causing over $4000 in damage to the car. After the crash the ABS/ESC caution lights were illuminated and flashing. The lights went away when the car was turned off and restarted. Then on Jan. 5 2017, during adverse weather conditions (snow packed roads), my car slid off the freeway and became stuck. I had to request emergency road side services to pull me out. I was traveling under 10 mph and the ABS system failed to engage. Once again the ABS and ESC warning lights were illuminated turning off when the car was restarted. All of these incidents appear to be directly related to the recent recall notice for the ABS control module failure.
ABS recall - I just received my recall for the Jetta stating the above problem and remedy. But I don't the one paragraph in my letter above stating "please be aware that other conditions (unrelated to the issue described in this letter) may cause the ABS system warning light in your vehicle to illuminate. Customers should be prepared to cover diagnostics and repair costs associated with these other, unrelated conditions"....really! are you fkm! I'm supposed to trust them when they tell me...."were sorry sir, but your problem is not related to the recall and the repair will cost you $650, thank you" haha, Volkswagen is just trying to recoup the money they lost to the tdi scam. Never seen such a mischievous recall in my life! I have been having this problem for years now, rain or snow. If I turn the car off and back on it seams
Volkswagen ABS stability issues... this issues started in the end of December 2016 when I started to drive it to take my son to work all of a sudden every light on the dashboard when I started it my car came on and did not go off I set for a while I reversed and the car steering wheel was hard to turn. After I tried to reverse the lights on the dashboard when off I started to drive halfway to my destination all of the lights came back on and then the car started to become very flimsy. I pulled over turn the car off I turn the car back on all the lights came back on and then they went off again by the time I got to my destination I turn the car off and sat and called the Volkswagen dealership they instructed me to go back to where I just got my tires done because maybe it was just a sensor. At this time I could not find a towing company I started the car back the lights went away I tried to drive towards the mechanic I previously used the lights came back on I drove slow with my hazard lights on pulled over to the side call the mechanic they told me to try to make it down to their shop. At the ryman to the shop they checked over the car and said it was an electrical issue and the dashboard module. I called the mechanic at the Volkswagen dealership in union city Georgia they instructed me to try to bring it up to them after bringing it to them they said sad that I needed to get a electrical module repaired and something else and my total was going to be $3,200. I was not able to get it done on that day they asked me whether I could purchase another vehicle exchange that one or try to find a lower price and they will match it. I have not been able to do neither. I now find out that this problem was a recall no one is contact me I accidentally found out on my telephone watching the news.
A D V E R T I S E M E N T S
- Pittsburgh, PA, USA