This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The trunk lid of my 2009 VW Jetta opens unexpectedly. It has happened while driving and while it is parked. This problem is intermittent and it is difficult to predict when it will occur. I will sometimes find it open when I am ready to drive in the morning. Sometimes it will open immediately after starting the car. Once it opened while I was entering a freeway ramp. Luckily it has not yet happened while unattended during a rain or snowstorm ! yet the potential for danger is very real. Finding a place to pull over to close a trunk lid while my rear vision is blocked can be a very dangerous scenario -- not to mention the security issues an open trunk lid raises. The VW dealer has attempted two fixes, once under warranty and another attempt on March 6, 2015 cost me several hundred dollars. The last incident occurred just this afternoon as I was returning to my car from the bank lobby. I'm scheduled for a third visit to the dealer tomorrow afternoon. I really don't want to be a throwing any more money at a safety and quality issue that should not occur and hope that you will be able to help me. Thank you very much.
- Milwaukee, WI, USA
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- Milwaukee, WI, USA