The car's own keys could not be inserted into the ignition. The dust cap inside the ignition cylinder/ switch was blocking the key from entering. The steering wheel was locked because of the ignition key not able to enter the ignition switch. Also the transmission could not be moved from parking because of the above reason. As a result, we were all stranded on the road for several hours because the car keys could not be inserted to the ignition. Had to tow the car to VW dealership and the dealers wanted to change the entire ignition switch. Later found out that it can happen to any VW Jetta because of the way the cylinder has been designed by VW and vwoa does not want to make any recall and change this design. Please note that the car is only 4 years old, used only by me very gently, and the ignition switch design is faulty.

- Wilmette, IL, USA

The contact owns a 2008 Volkswagen Jetta. The contact stated that the key would not insert into the ignition and the vehicle would not start. The vehicle was taken to the dealer for an inspection and they stated that the cylinder lock was blocked and the ignition switch needed to be replaced. The vehicle was repaired. The manufacturer was notified and they took a complaint. The failure mileage was 47,000.

- Wilmette, IL, USA

On a cold March morning, was not able to put the key in the ignition. After a few minutes of unsuccessfully trying to force the key in, VW roadside assistance was called. The car was towed to the nearest dealer. When dealer looked at the problem, it was determined that the tumbler in the cylinder was in the locked position. The dealer sprayed with silicone lubricant to coax the tumbler to release.

- Rumford, RI, USA