This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Volkswagen Jetta. The contact stated that when he depressed the accelerator pedal to pass another vehicle or move faster, the vehicle would suddenly slow down. The vehicle would also take up to three seconds before it would move forward at a moderate speed. The contact stated the failure was called "intermittent accelerator hesitation" related to the transmission. The failure occurred four times. The contact called the dealer who stated the vehicle had to be inspected. The dealer notified the manufacturer of the failure. The vehicle was not repaired. The current mileage was approximately 27,000. The failure mileage was approximately 20,000.
The contact owns a 2007 Volkswagen Jetta turbo diesel. The contact stated that when driving at various speeds, the transmission would engage into neutral causing the vehicle to stall. The vehicle was taken to the dealer where the contact was advised that she was not properly driving the vehicle and that the contact would need to learn to drive the vehicle correctly. The manufacturer was contacted who did not offer any assistance. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 31,000. Updated 4/11/2011 updated 04/14/11
My transmission jerks / jolts significantly while my car is coming to a stop. This occurs pretty regularly, usually once on my way to work every morning when I pull up to a stop light after driving for approx. 25 minutes. It does this jolting no matter who is driving the car. This began happening last year. I have taken it into my dealer twice and they were unable to diagnose and resolve the issue. They did make me aware of a recent recall on a specific type of VW transmission for the same complaint of "jolting" however my type of transmission is currently not covered in the current recall. I believe they have a bigger issue with their transmissions.
My 2007 VW Jetta gli went into neutral and not allow me to pull away from a red light. The car drifted back and suddenly lurched into gear and pulled away finally. The car has done this 2 or 3 times since and is currently being checked by my local VW dealer. I have spoken to VW customer service regarding the dsg issues. My car is not currently under any recall or extended warranty program according to their records when checking my VIN. There have been other strange shifts, but the lack of power when pulling out is very scary and unsafe. I have not experienced the flashing of the gear indicator lights in the multi function display.
- Hunker, PA, USA
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I own a 2007 Volkswagen Jetta gli with a 2.0T engine and a direct shift gearbox (dsg) transmission. At approximately 33,000 miles (in 12/2008), my dsg transmission failed while driving on a main 40mph road into my job. I lost power at about 20mph while turning left in front of oncoming traffic but was luckily able to coast into my works side roads to pull over. The loss of power was accompanied by the flashing of all transmission gear lights (prdns), which is typical of all dsg transmission failures from what I have read. VW completely replaced my transmission under warranty and never told me exactly which part of my dsg actually failed. They claimed that they simply remove the entire transmission and send it back to VW. There is a current recall for a small number of 08-09 dsg equipped cars, which was implemented because a faulty temperature sensor can cause the transmission to shift to neutral and all power would be lost, resulting in a dangerous situation. This power loss is what I experienced, and although my problem was likely unrelated to the current recall rationale, was dangerous to me nonetheless. I visit a VW enthusiast website where dsg failures on all model years are more commonplace than should be accepted. If this high failure transmission results in a dangerous condition, VW should remedy the problem by fixing all dsg models with updated components for all known commonly failing dsg components. At the very least, VW should also extend dsg warranties to 100,000 miles to cover repairs to this costly transmission.
I was driving on the highway going about 65 mph using the cruise control and my car was in "drive". all of a sudden, the car hesitated, and started to slow down for no reason. I saw on the multi-function display the "prnd" was flashing. I went to push the gas pedal, and the engine just revved freely and no power was applied to propel the car. I had to coast to a stop and restart the car in order to get it to move again.
The car began to have jerky shifts and then began lurching at slow speeds in first. In certain cases the gear would grab and then let go allowing the car to suddenly roll backwards on hills. The mechatronics unit was replaced after 35000 miles and then the second unit lasted for 1300 miles. I am now waiting for my second replacement unit. Note this is a Jetta gli with 2.0T and 6 speed dsg transmission.
Driving down road at normal speeds(55-65) an annoying clunking consistently going on under front drivers side of car. Taken it to sendell Volkswagen 4-5 times now and a cv shaft is bad but they say Volkswagen of America refused repair and said drive it til it breaks or gets worse! and a clunking noise is coming from transaxle at light throttle at 55-60 and other speeds with the dsg gearbox. They heard it and `can't seem to put their finger on it' so they stuffed foam under panels inside car to deaden the noise. Still no repair to date!!
The contacts own a 2007 Volkswagen Jetta. The contact has been experiencing brake failure since the first two weeks after the vehicle was purchased. He stated that the brakes grind whenever he attempts to stop. While driving 45 mph, he attempted to accelerate and the vehicle hesitated. On June 11, 2007, he arrived at wellesley Volkswagen and spoke to the service manager. The service manager acknowledged that the transmission was faulty and discovered an error registered in the computer. Wellesley would not provide a loaner vehicle, but the contact was able to retrieve his vehicle within a few days. However, the brakes continue to grind. He called Volkswagen, but no one would speak to him. The current mileage is 3,000 and failure mileage was 200. Updated 09/18/07. Updated 01-16-08. Updated
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- Sebastian, FL, USA