This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Parking brake was not adjusted properly from the factory causing premature brake pad wear. Too soon to be caught during service intervals thereby may have caused brake failure leading to an incident and/or caused damage.
I noticed grinding in the rear brakes after only 20,000 miles on my 2007 VW Jetta 2.0 turbo. No warning lights, no wear sensor trips, no indication of brake pad failure. I took the car in for service in monroe, Michigan and I was told that VW rear brakes wear out faster than the front brakes and that it was normal, even after 20K miles. If this is the case, than why do they put the electronic wear sensors on the front brakes instead of the rears"?" I was told that since it was normal wear, that I would be responsible for brake pad replacement costs. I argued that something must be wrong if the pads are wearing out so quickly and with no warning. They refused to cover it under warranty and made no adjustment or investigation as to why this happened.
Rear brakes I feel their is a defect. Have replaced them once at about under 13 thousand miles and again now over 13 thousand miles the vehicle has the same issue. It is not reasonable for rear brakes to wear down before the front. Now Volkswagen is giving me the run around. It has less than a year since purchase and I have to spend another 5 hundred dollars to get these fixed. I can be going through brakes like that.
I have a 2007 Volkswagen Jetta (wolfsburg edition). My car has 17,000 miles on it. I brought it to the dealer because the rear brakes were grinding extremely loud. Upon inspection I was told that I needed new rear pads and rotars. I have never in my life had to replace rear brakes and rotars at 17,000. I purchased this car brand new and have not even had it one year. I don't think any car should have rear brakes completely go at 17,000 miles.
Left rear brake pad metal to metal at 8000 mi. Told parking brake was not adjusted correctly at the factory. Dealer replaced both rear rotors and pads.
- Germantown, MD, USA
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I purchased a new 2007 Volkswagen Jetta in January 07 from gossett germanton in memphis tn. The week of July 18th, I started hearing my brakes squealing. I said to myself it could not be my brakes. At 17,800 miles, my brakes start rubbing and down to the metal. I took my car in for service on 7/27/07 and let the dealer know that this car needed new brake pads and it is only 6 months old. I was informed by kyle, VW representative that they would look at the car and would let me know if there was a defect on the brakes. Several hours later I was informed that there were no defects and that the cost of repair would be $380. I was taken off my feet. I was asked to call customer relations to see they could assist me. I voiced my complaint with customer relations and gave the same information. I was told that I needed to let them talk to the dealer and the latest that I would hear from them was Monday. It is now Monday and I have yet to hear from them or Volkswagen. There is no way that I should be responsible for brake pads for a 6 month old car. I am a safe cautious driver and I can't understand why the dealer does not want to replace the brake pads. This is highly unusual. I have purchased several cars, Toyota, Mazda and have never experienced anything like this. Your assistance would be greatly appreciated.
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- Rialto, CA, USA