Dear sir/madam, I bought Volkswagen Jetta 2003 wolfsburg edition on 08/30/03 at around 3.30 pm from classic Volkswagen dealer whose physical address is 5474 S orange blossom trail, orlando, fl 32839. I paid $1500 (fifteen hundred) as a down payment and traded my old Toyota Camry le 2002. Total dollar value $27060.02 while I was driving back to my home from my work on 09/19/2003 around 6:20 pm (I was driving on all America blvd in orlando, fl). I was driving between 30-35 mile per hour, I heard a loud sound from the engine of the car and car stopped. The mold (metal) which is about 4-6 inches long and 2-3 thick which is connected to the transmission of the engine and car was broken and the transmission damaged left axle (axle was broken) and few other parts are serious damaged. I complained this to the Volkswagen manufacturer (Volkswagen of America) on 09/19/03 through their website and also on 09/20/03 through their website and got case number assigned (reference number [xxx]). I follow-up with them on 09/22/03, 09/23/03 & 09/24/03 to check the status of the case, theyre still reviewing the case. Now I seriously worried about my safety while driving my car back on road. I requested Volkswagen manufacturer (Volkswagen of America) to refund my money back so I can make my own decision to buy another car which I feel safe to drive on the roads. IM now totally sacred to drive my car back on road which is serious damage. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Apopka, FL, USA