This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving a 2003 Volkswagen Jetta with approx 66,000 miles the motor mount bolts broke off and the engine fell to the ground. Damages were to the suspension of the car and no one suffered injuries. The speed at the time of the incident was approximately 40 miles. No signs that the motor mounts or assembly bolts were bad or loose. The car is at the dealer because they said that the motor mounts were covered under the warranty but the bolts are not. They want us to pay $2,200 for the repairs and the warranty cover other parts. I told them that the bolts are part of the motor mounts and they fail to perform as expected. In addition the car is been maintained by the same Volkswagen dealer since we purchased the car 2 years ago. Please advise since this could have been a serious accident if I was driving on a highway as I usually do. I think the manufacturer should fix my car and inspect all Volkswagen's for any defective motor mount bolts. Thank-you
- Fort Lewis, WA, USA
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- Fort Lewis, WA, USA