This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power window controls stopped functioning and caused all four windows not to go down, therefore the doors had to be manually locked. The dealer found that the comfort control center module had to be replaced. Volkswagen agreed to pay half the repair cost. Nlm
I had both the passenger side window and the driver side window fall into the door frame within a matter of months. Both times the windows were fixed, however, they were reluctant to fix the problem as if it had been my fault. I have a small child and I don't think he appreciates asphyxiation from so much wind in his face on the long drives to the dealer to be replaced. This is just one of the problems on this car, the clutch gets stuck (repaired twice), the sunroof trim broke off and needed to be replaced, the engine makes a rattling noise when shifting (fixed twice), stereo system swallowed my cd (twice before new system installed), and air conditioning releases an awful moldy smell when turned on which dealer refuses to attempt to fix. Bought car in valencia Volkswagen in valencia, ca. Solution simple, traded in my 1yr old car for a better car, one that works!
Upon purchasing a 2002 Jetta gls tdi 4-door sedan (turbo-charged) on 09/13/02 and having it approx. 2 hours after the purchase, the passenger side power window made a loud "pop" sound when rolling it down. The window would continue to roll down fine but the further down it went, the more I heard a "crunching" sound. The window ended up going all the way down into the door, thus leaving my car open to theft and any unforseen bad weather conditions. The window gave no prior indication that this issue would occur. The window would not roll up whatsoever. From reports read on the internet and at the NHTSA site, this is an awfully common problem that VW should have resolved a long time ago. Apparently, it's still sadly outstanding and NHTSA or other similar organization should require VW to fix this asap at no charge to the customer. Nlm
- Pleasant Garden, NC, USA
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Windows suddenly and inexplicably fall down into doors. If children are in the car when this occurs this is a major safety hazard (I have child safety windows in the back seats of my car and use them when my nephews are in the car). The car is open to theft and damage from the elements. This has been an ongoing problem with VW cars as I found out through talking to other customers. I consider this to be a safety issue and something the NHTSA should look into
Power window regulator failed, allowing window to fall inside door well with no warning. Dealership used tape to pull up window to hold it. Tape held a couple of days and window fell again while raining and parking. Part replaced. Currently, passenger's window did the samething. Part is on national back order.
Passenger's side front window ground to a halt then collapsed into the door frame. Window would not come back up. Dealer reports this is a known issue: The teflon guide sleeves break, especially in hot climates, and allow the window to fall into the door. Dealer will not replace other slides until they fail even though the vehicle has less than 1,300 miles on it! dealer claims replacement parts have been redesigned to include metal reinforcement. This is huge issue, especially since there is no warning before failure. In inclement weather the car becomes totally undrivable and cannot be secured. Other model years, including 2001 Jettas have the same problem. Please look into this. VW should repair all four windows on all Jettas with this type of window guide sleeve.
Both front windows have fallen. I have been without my car for over 2 wks. The first time the window fell it took about a week. All dealers in miami have the windows on backorder due to the high amount of incidents.
On three separate occasions the drivers side front window (2) and the passenger side front window (1) has fallen down into the door. On the first occasion the window shattered inside the door and had to be replaced. The latest incident happened on July 1st, 2002 and as of this date (7/19/02) VW has not only not repaired the car, but can't give me a date when they can because they can't locate parts to repair the assembly. The car is being driven with the dealer installed tape holding the windows up, but this doesn't work very well in the Arizona sun or during monsoon season. I'd also like to add that the last time this happened my wife was driving from phoenix to tucson (as she does 4 times a week, round trip of 230 miles daily) and had to drive over 100 miles with no window in 111 degree heat. The local dealer has been great throughtout this whole exercise, but VW has not given customer service I would brag about. One more item I'd like to add - I've talked with several other Jetta owners who have had the exact same problem. Any help you can offer will be greatly appreciated.
Bolth driver and passenger window doesn't open or close. This is a safety issue. They are locked in place and can't be opened until the units are replaced.
This is a huge problem, almost everyone I have spoke to about it at the dealership admits that it is a huge problem. They knew what was wrong with the car when I called without even looking at it. This happened twice with in two months of the first problem. You need to investage this before some one gets killed. No safety defect listed.
A D V E R T I S E M E N T S
- Fremont, CA, USA