This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Volkswagen Jetta. While driving 45 mph, the contact heard a noise coming from the rear of the vehicle near the exhaust pipe. The mechanic stated that the failure was electrical and caused the catalytic converter to malfunction. The manufacturer stated that it was the contact's responsibility to repair the vehicle. The current mileage was 80,260 and failure mileage was 79,000.
The contact owns a 2002 Volkswagen Jetta. The contact stated that the vehicle failed inspection due to the catalytic converter. He had an extended warranty, but was informed that the mileage exceeded the warranty. The mil light has been illuminated since may of 2007 due to the catalytic converter. The vehicle has been inspected and diagnosed twice. The contact was informed both times that the catalytic converter needed to be replaced. The vehicle has not yet been repaired. The current and failure mileages were 118,500. Updated 12/12/07
I have had several problems with my mil light since my 5 yr/50,000 mile warranty expired-in fact, I have lost count as to how many times I've had to take my car in (the number of failures listed below is just an estimate). The first time this light came on, the car had 52 or 54 miles on it. It was only a few days old. Apparently something had cracked. In March of this year, three of the cables broke, then not two weeks later the other three broke. The problems just kept adding up. I have tried to be patient with this dealership, but simply cannot understand why on average, I end up back at the dealership, getting my car serviced on average, two weeks after the car's initial appointment. The last time I went in, I spoke with the manager. First, he disparagingly asked me if I was making sure to fill the gas tank with premium gas, as is written on the gas flap. He then proceeded to ask if I was tightening the gas cap. He reassured me that I should not have further problems with this specific part, because all the parts pertaining to this specific light have been replaced. Lo and behold, two days ago, my mil light went on. On average, each time I visit this particular dealership service department, I end up paying $350-600 dollars. Somehow, that does not seem right. I have been following the service department's instructions, and to my dismay, this long-standing, extremely expensive problem has not been resolved.
A 2002 Jetta Volkswagen, 2.0 ltr engine, catalytic converter gone bad. Engine light came on in October, right around 78,000 miles. Had it checked in December and found faulty O2 sensors. Changed those. Engine light still on. Had technician do a thorough car check, found original fuel filter (at 80,000 mi.), new spark plugs, checked electrical to make sure not shorting out, changed wires, made sure O2 sensors operating correctly, checked with other technicians on internet to do all possible checks, changes, and fixes. Nothing else can be done. Technician checked with his dealer and found catalytic converters are on backorder until christmas 2006 for the exact same part, car, and type.
Purchased car on 1-30-06 took it back on 2-3-06 because of check engine light, took it back again on 2-7-06 because of check engine light, and took it back again on 2-14-06 because of check engine light was told it was catalytic converter but is not covered under warranty for me to have it fixed it will be 1100 dollars but part is on a massive back order.
A D V E R T I S E M E N T S
- Red Mountain, CA, USA