This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2002 Jetta with a safety recall- replaced brake light switch customer states that the dealership refused to fixed the recall* the VW service center and customer care informed the consumer the vehicle was out of warranty and they had no obligations to pay for towing or any other cost associated with the vehicle, including the last recall regarding the brake light switch that the consumer has replaced on 3 separate occasions. The consumers daughter had experienced the vehicle locking up as a result of the defective brake switch. The instrument panel failed and the consumers daughter was unable to read the panel. The consumer stated in the past, the trunk latch failed as well as a broken bolt on the transmission, the drivers side seat belt and the egr all had to be replaced. The door latch failed because the lock signal was not working. The consumer stated that he received a recall for his daughter's vehicle, this is the 3rd brake switch not to mention over $800 in unwarranted charges from the dealership. The consumer stated he was hoping that this classifies the vehicle as a lemon. The consumer stated would like dealership to review the over charges or buying the vehicle back.
This car has had too many serious problems to be limited to this small space. It is clearly a lemon. These problems substantially impair the use and value of the vehicle. The car received a new transmission yesterday after we had reported 3 previous times that there it remained in reverse after shifting into drive. Each time we were told it was unreproduceable and the complaint was never noted on the work orders. Finally, the dealership did relent and replace the transmission. We encountered the same type of treatment with the engine burning oil, and it wasn't until the engine ran completely out of oil, that the dealer would address the problem. The first time we had complained about the oil was 2 months after we had bought the car!!!
The clutch completely blew out on my 2002 Jetta VR6 at 27,000 miles on 8/25/2003. It is costing $966 dollars to replace the clutch (I will know the exact parts once I get it back from the service department). I was told by the VW dealership and VW of America that this is "normal wear and tear" and not covered by the warranty. I do not ride the clutch and drive all highway miles. The clutch was not ruined by "poor driving" or "city driving" despite what VW of America and the dealership is claiming. The clutch must be defective. I have done research on the internet and have found a number of people who have had this problem with VW Jetta standard transmission cars made during/after 1999 (the year VW remodeled their cars). These people have also had their clutch go out with 10,000-35,000 miles on their cars, were experienced drivers, and were forced to pay for the repairs. Also, when I did get my car back I asked for the parts that had been replaced (so I could have an independant mechanic look at them) and I was told that they had already been sent back to the factory. This leaves me with no way to determine what was wrong with the parts. Since then I have written VW demanding it find & return the parts or refund the repair costs.
3 engine coils have failed and have been replaced. Now the transmission is gone and they are replacing the whole transmission the left front door latch has failed too.
A D V E R T I S E M E N T S
- Columbus, OH, USA