Engine failure, radio failure, window wouldn't roll back up, vibrating speakers. W service shop failed to correct conditions on several occasions.

- Whitestone, NY, USA

I have a 2002 1.8T Volkswagen Jetta - I have experienced numerous failures. 1)radio has failed twice - in each instance fault was traced to a fuse - following radio failure I experienced repeated dead batteries until the radio was repaired. 2) ABS failure detected when I was getting my radio fixed the second time 3)vehicle has failed to start on two occasions - I wait a minute and try again - it worked 4)my window fell into the door 5)I experienced an activation of numerous engine fault lights that reset following engine restart 6)the coating on interior door handle surfaces peels off easily 7)the chrome ring around the shift know is peeling.

- Winston-Salem, NC, USA

This is follow-up to a telephone complaint filed 5/13/02. I was told by carolyn that I would be receiving a form in the mail to sign. It has been nearly 2 weeks and I haven't heard from anyone. The dealer refused to honor the recall #02V031000 free of charge. They claim that I have to pay $78 for them to cut a "K-wire" since the orig. Radio was replaced with a cd player/radio. The service manager (eric axford) confirmed this on 5/13. I then called volkswagon of America where I was told by kari stadler that the dealer could charge for the "free of charge" recall. That is when I filed the complaint with you. Please let me know what is being done I when I can expect the recall to be honored. Thanks.

- San Diego, CA, USA