This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Over the weekend the inside of my car filled with rain water. It was a puddle on the bottom of my car. I dried it out with the help of my father. I took it to the local VW dealership and they told me it's not covered as part of my warranty. They said that they know it's the sunroof causing the leak without even looking at it. I asked if has anything to do with the front passenger window I recently had repaired and they said no. They had a bunch of people come in with the same problem and they are all due to the sunroof causing a leak. They said it's not covered under the warranty because it's maintenance when I had no idea this is a problem and VW is very well aware the problem. I'm not sure if this is the type of complaint you handle but I feel that Volkswagen is getting away with a faulty problem with the sunroof and this should be recalled and they absorb the price.
2001 VW Jetta wolfsburg 40K miles - water leaks into the car from underneath the instrument panel on the passenger side. Dealer stated that it was the drain channel from the sunroof. Week later the problem reoccurred. Dealer stated that they have no idea as to what is causing the problem. They're in process of taking the car apart. VW customer service is not being helpful at all. I've seen at least two comments on the web about similar problem, but the dealer and the VW customer service claims that they have never seen this problem before. Any advise before my car gets totally disassembled? not to mention water damage to the carpeting...
A D V E R T I S E M E N T S
- Langhorne, PA, USA