This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car which was purchased brand new in July 2001 has been to the repair shop 13 times. I purchased a 2001 Volkswagen Jetta. The ongoing problem is that the car is losing power while accelerating. Volkswagen doesn't want to acknowledge the defect of their own product. I was told two things which doesn't make sense to me. First, I was told my engine is not apart of the recall for those other VW cars that are losing power. Second, a VW representative told me it was my extra car mats that is probably causing the problem. I think Volkswagen is just ignoring this serious problem. If my car slows down on me whenever it wants and I die as a result of their defect product that they don't want to recognize, it is truly going to be a serious problem. The car had problems with the engine, airbags, malfunctioned sensor, clock spring, harness, and now it is losing power. Although this car has had numerous problems, this is the most serious problem that I would like O be rectified. Volkswagen service department changed the computer and told me this will definitely solve the problem. Obviously it did not solve the problem. Since the computer was changed in Sept. 2002 the car lost power 3 times since then.
Driver's side air bags failed to deploy during an accident that may have totaled the car. Damage was to the driver's side only and the passenger front airbag did deploy.
Consumer states that when hit at 80mph in the front center of the vehicle the air bag did not deploy causing minor injuries to the consumer. Dealer notified
Consumer states that when hit at 35mph in the front center of the vehicle the air bag did not deploy causing minor injuries to the consumer. Dealer notified
- Tinley Park, IL, USA
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My 2001 Jetta glx was delivered with an airbag fault & a scratched bumper. They said they would fix both. I brought my car back the next day to have the airbag fault fixed. They fixed it & it occured again in 1 or 2 days. I also had a hose break & all of the ratiator fluid leak out. They fixed that & the scratch & the airbag fault. I asked at that time for a new vehicle. They said they could not/would not do that. My airbag failed again 7/2002 & again 9/2002. I am currently seeking to have my car replaced or bought back by the dealer. It is currently in the shop.
Consumer state while traveling without any indication air bag indication light started flashing through out travel. Dealer has been contacted. The air bag light did not remain on any more after the air bag control unit was replaced. The drivers seat back cover was replaced since the original one was stain.
The problem appears to be that the VW service department does not know how to repair the air bag control system. They have replaced the 2 airbags which were used (front driver and front passenger), then replaced the front seat belts, then replaced the complete wiring harness for the airbag system. Still: They cannot get the airbag system to function properly.
A D V E R T I S E M E N T S
- Bronx, NY, USA