This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2001 volkswagon Jetta with 50000, vehicle has only been in service for 31 months. It has a cracked harness VW part # 06A-971-627-mf that has to be replaced due to manufacturer's defect, part alone costs $465 volkswagon is seeing more of these show up, but they are refusing to issue a bulliten now to fix the problem. The service manager told me that VW is aware of the problem, and are going to issue a bulletin. But until they do, I have to front over $500 to fix the defect and wait till they issue the bulletin to get my money back. That is the same way that VW handles all the other defects, I had to do the same process with the ignition coil re-call. It is not fair how they treat customers once they cross the 24000 mile thresehold. Something has to be done to correct this!
VW dealer refuses to provide a solution to this problem, nor do they recognize the brake failures. The vehicle's fuel injectors have not been repaired and was serviced on 11-28-01 by the dealer. They refuse to cooperate with me in working these matters out in a fair manner.
- Livingston, NJ, USA
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- Cary, NC, USA