This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Opened drivers door and the lower of the two bolts on the lower door secure hinge sheared off. The door has never been removed or repaired previously. The only way this could have happened is if the bolt were over tightened upon installation. The vehicle is past warranty and VW America will not pay for this replacement. This could be a serious problem if more bolts shear because of improper tightening. We base the over tightening suggestion on the opinion of three independent body repair shops, one of which specializes in Volkswagen repairs.
- Greenwich, CT, USA
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- Greenwich, CT, USA