This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power window regulator on drivers window broke causing the window to fall to the bottom of the door. Unable to raise window. I own two model year 2000 VW Jettas and this is the second incidence of power window regulator failure.
The consumer stated that the front passenger and driver?S window regulator broke due to manufacturer defect. Consumer took the vehicle to the dealer for replacement and they told them the warranty was expired and the part was on back order.
The window fell in when I went to roll it down. Since then I have been in for other problems to the dealer and every time there are atleast 4-7 people waiting that had their window regulators break also.
My car is nightmare of failures. Cruise control light (dealer claims the car doesnt have one - but you can see it if you use a flashlight at an oblique angle) failure, ABS module switch failure (according to dealer) causing cruise control to unexpectedly disengage. I also learned from other motorists that the same switch controls brake light illumination (all bulbs and other signal lights work). Fuel injection module over injected gas causing excessive pressure. Relief valve failed to open causing turbo overpressure to +120psi. Failure caused hoses to blow sending hose clamps as projectiles. This week, the front passenger side window unexpectedly dropped into the door. Dealer has literally taped the window up until a part arrives. Dealer admits to mfg design defect - no voluntary recall. No dealers will voluntarily replace clips until they fail. Volkswagen position is that they know there is a design flaw, but wont replace known bad clips until there is a failure. Window failure could cause objects (stones kicked up by tires of other cars) to hit passengers. Infant / child safety risk. Window integrity questionable in an accident if it fails when driving 15mph. Help!
When opening the R/F poweer window the window made a strange sound and then the window fell to the bottom of the inside of the door and would not go up. Cannot close the window and the part is on back order. Contacted VW customer service and they said that since the car is over the milage (even though it is within the 24 month warranty) they would only partially reimburse me.
Both front windows on my Jetta fell down into the door while driving down the road. The window was up and without me touching any controls it just fell into the door. Both front doors fell within 1 week of each other. I am concerned about this happening when a family member is traveling the roads of this rural community. We get snow in October that lasts through May. If we get caught out in a snow storm and the windows fall down inside the doors we are in trouble. I have checked the web and found th is to be a normal problem now being experienced in the 2000 VW Jetta. I called VW representative aaron geister, (800)822-8987 who told me that I was out of warranty so I was out of luck. I am under two years but my 75000 miles put me out of luck. I argued that this was not normal wear and tear on a vehicle. Windows should not unexpectantly fall out of any vehicle without warning. I called the lithia dealer to get my car fixed and was told it will be awhile as the regulator part is on back order. He told me that tjhere was a bunch of 2000 Jetta owners waiting for the exact same servcie. This poor design is going to get somebody killed. VW needs to do a recall and fix the regulator not with another regulator just like the one that fails after two years but a new set up that prevents the window from sporadically falling into the door.
From what I have seen and heard, this is a too familiar problem with late model Volkswagen. The window made a strange clicking sound and then the window fell all of the way into the door unexpectedly. Apparently Volkswagen is aware of the problem and has re-engineered the part. If this is the case, why are they not required to issue a recall for this item and repair/replace at no cost to the owner. I would consider this to be a safety concern. What if a window failed while driving in the rain or snow?
Vehicle was moving at approximately 30mph when I tried to roll the passenger side window down. There was a clicking noise, followed by the window dropping rapidly into the door. It would not go back up. The service department at the dealership stated that they see this often, and that the regulator cable was stripped. The cost of repair was $430, and VW of America refuses to cover this because my warranty is over. After further research, I've found that there are many customers who have experienced the same problem with their 2000 Jetta's.
I tried to roll down my window and it got stuck part of the way down and when I tried to roll it back up, there was a loud crack and the window fell down in the door. I took it to a VW dealer and I was charged $565 to replace the motor and regulator. There needs the be a re-call. There are too many complaints regarding this one item.
On Sept 14, 2001, my wife was driving through drive in at mcdonald's. she pressed the driver window power button and the window malfunctioned. The window went down but would not go up. The dealer replace left front window regulator at no charge to me. On June 7, 2002, my wife was driving on fort benning through the security gate. The window malfunction. It went down and would go up. I took the Jetta to the dealer. I spoke with VW's customer relations office, 1.800.822.8987, ref # 20166271. Since my car was 971 miles over the 12 month warranty, VW would only pay 50% and I had to pay 50%. it is my opinion that this is a manufacturer's defect. There was a lady at the dealership with the same problem.
Both window regulators have failed and I think its a manufacturing defect because I know another VW owner who has experienced this same failure. I tried to get it fixed at a VW dealership but they referred me to a glass shop/independent shop because of the wait-time to get it fixed. In addition the A/C failed before I bought it from the original owner and again failed 6 months after I bought it because of different ownership I could't claim the warranty coverage on the parts.
While driving car on 06/08/02, driver side power window regulator broke and window fill into doorframe. I took car to window repair shop. Tech at shop said this was a common problem with VW's and suggested I check with dealer on replacement. Car is past warranty period. The car has 4 power windows. I can't afford nor should I have to pay for a new regulator for each window. This is a serious hazard especially if it happens while you are driving.
Driver's and passenger's side power windows regulator broke. Window fell into the door. Unable to wind the windows up. The first occurrence was covered under warranty. The second occurence was 75 percent coverage. Dealer replaced window regulator.
Local VW authorized service center indicates that this problem is common on the make and model. They indicate that we should expect to have this problem again, on both doors. The repair cost $300 each time. Internet research show that some VW service centers replace the part at no cost. Ours did not.
A D V E R T I S E M E N T S
- Enterprise, AL, USA