This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2000 VW Jetta. My son and I were heading home after a college visit, he turned on his seat heater and began to nap. 20 minutes later, he popped up rubbing his shoulder, the seat heater caused the seat to catch fire and burned a portion of the seat, his shirt and shoulder. I called the dealer and was told they've never heard of that issue and that there has never been a recall for such an issue. I then did an internet search and found where it's a very common issue.
The driver side seat no longer stays in a locked position, and the seat moves freely, sliding from back to front, making control over the vehicle's pedal very difficult and driving hazardous. After inspecting underneath the seat, a large coiled piece of metal was found lying on the carpet. This piece of metal matches exactly another piece of metal that fell out from the bottom of the passenger seat over six years ago. I contacted the dealer, (fresno michael Audi VW) to have them replace the part back into the seat so that the seat no longer moved freely and the service manager refused to carry out any such work on my vehicle. After speaking with two other employees of michael automotive and getting the same refusals each time, I abandoned the attempt to solicit their help in repairing my vehicle.
Had the car cleaned and when I got the car back the seat adjustment would no longer work. It hasn't worked since. The seat slides forward and back at will.
Mass air flow sensor failed at least 6 times in the past 60,000 miles, causing the vehicle to stall. Consumer discussed this with Volkswagen, and asked manufacturer for an extended warranty. However, Volkswagen was not listening. The driver's side seat up/down lever spring broke. The micro switch failed and as a result the trunk light and gas light on the dash were inoperative. The automatic door locks failed.
- Selinsgrove, PA, USA
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Driver side seat frame has fractured for second time, first time replaced under warranty. Contacted manufacturer, and they refused to address this recurring problem. I am concerned as to what would occur should the intact seat frame parts fail. **dimsii IVOQ entry posted after 12/12/02 cut over to artemis**768030
Driver's seat has defective rollers, causing seat to move back and forth. Consumer has been waiting 3 months for new rollers to come into dealer. In meantime, consumer is driving vehicle with and unsafe seat.
A D V E R T I S E M E N T S
- Stamping Ground, KY, USA