This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am the primary repair person for this vehicle. Over its history, there have been numerous component failures that in my opinion are unacceptable for a vehicle with this mileage and age. I personally know the owner, and know that it is not operated under unusually harsh conditions. The vehicle was involved in a minor cosmetic crash early on, otherwise, there have been no unusual outside factors. At this point, the car has only 37,000 miles on the odometer. Primary use is on long trips. The vehicle is parked and stored for about 3-6 months each year. First problem: Air conditioning system leak: The expansion valve failed, requiring replacement. Check engine/ malfunction indicator light: Has come on several times, each time with the same dtc, a manufacturer specific code related to the mass air flow sensor. The power windows have failed, ultimately resulting in free repair of the windows with a revised retaining clip, as this problem occurs far too often, and finally, the rear brake pads have worn completely with the front pads in virtually new condition. This is accompanied by all four rotors being excessively pitted, with large areas of the rotor face actually flaking off. My research shows that I may end up needing to replace the rear calipers, as well, due to poor design.
A/C will not get cold. We tested the pressure and there is a leak. My car only has 29,000 miles and it is going to cost around $800 to fix the problem.
My car has 58,000 miles on it and like many others on this site it has suffered problem after problem with each one getting more serious. I have replaced a mass air flow sensor, glove box, turbo parts, and some plastic clips on the arm rest. But, when the air conditioner, fuel gauge started acting up, and the fact that this car has stalled on us three or more times recently (while out driving),then safety becomes an issue. The dealership could not fix the problem with the air conditioner coming and going or the stalling problem, as for the fuel gauge, we just fill up for every 280 miles put on the tripmeter.
Bought the car brand new from the dealer in December 2000. At 5,390 miles w/warranty took my car in B/C the A/C was having problems. 7,255 miles-A/C is not cold- found system leak-expansion valve leak. 13,247 miles-ac not cold again. Found expansion valve leaking- freon-replaced O ring receiver and drier and expansion valve. 34,684- A/C loud again. 60,760 miles- faulty air flow valve-removed and installed air flow sensor- warranty. 88,850 miles-A/C problems again! 88,850miles- A/C not cold blowing warm air, customer turned A/C on and sqeaking noise heard, turned back off, stopped noise, turned back on blowing warm air and sqeaking noise heard again. Took car in for the A/C problem a total of 8 times! wrote official complaint letter to VW dealership. Manager found the whole A/C system was leaking! manager said it would cost $3,725 dollars! ( B/C warranty has been expired) to fix the A/C unit. They offered to pay for 50% of the price. We are not satisfied. We should not have to pay for anything B/C the VW "qualified" technicians attempted to fix the car, entrusted the car into their care, but eventually led the customer to bigger problems! the car had all the maintenance services done on time! failure of the technicians being able to fix the problem does not show that they are qualified..what did they check"?? why tell the customer that just because warranty expired that there is no olbigation by the service department to take responsibility anymore when they are the ones who have touched the system and attempted to fix it?" bad customer service! unacceptable! already notified the dealer and the president of taking legal action. No car buyer should have to experience this kind of horrible time consuming problem. After paying the full value of the car. Investing thousands of dollars for a new VW car this result is not getting what we payed for. The car does not meet up to the standard of their motto "VW design and intent".
Transmission failed. The dealer replaced the part. However, two weeks later the part failed again. The vehicle would not go into reverse. The transmission slipped and the vehicle had run into a pole at a gas station on the right front side. This problem remained the same. The engine light had come on along with the transmission problems. Other problems were: The tire pressure had to be reset on numerous occasions, rear pads, A/C was not cooling, glove box, power windows, console, power sunroof, interior trim, steering/suspension, driveability, trim electrical, sound system, and heating/cooling. The consumer did not report any damage to vehicle when she hit the pole.
- Columbus, OH, USA
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While driving I heard a squealing noise coming from my A/C. turned fan off and squealing stopped. Turned fan back on and squealing started again then something feel off my car and the A/C would not blow cold air. Just got back from Firestone and they said that I need a new A/C clutch and compressor and it would cost $864.30. My car is not old enough and does not have enough miles for the clutch to fail and to need a new compressor.
2000 VW Jetta glx. Air conditioner failed. Climate control reads no problems and freon levels check fine A/C cylinder produces high pitch squealing noise. Final diagnostic not complete for route source of problem.
My front passenger side window made a loud noise and fell into the door when I tried to roll up the window nothing happened. I called Volkswagen and they fixed it because my car was still under warranty. 18 months later it happened again and I called Volkswagen and they told me since my car was no longer under warranty they would not fix it. I reminded them that this happened before and shoul not happen to the same window again in such a short period. The dearlership told me they only warrenty their work for one year and that they could not help me. So I called around and for quotes and was told by several companies that this was a common problem with Jettas. I had to pay $300 to get it fixed. One month later it happens again only this time it happens to my driver side window. I call the dealership and they basically tell me tough luck. Not only has this happened to me but it has happened to a friend of mine who also owns a Jetta. Lastly my ac goes out right after all my other problems.
Both rear door panels vibrate--dealer unable to fix. Engine light illuminated--temp. Sensor replaced by dealer. Problem re-occurred two days later--dealer replaced temp. Sensor. Passanger front window went down and wouldn't go up--dealer fixed. Three months later, window went down again--dealer fixed. Air conditioner eminates musty smell--dealer says problem is due to a plugged drain hole in A/C unit--will no fix. Rear passanger door leaks a thick, greasy substance. B-pillar trim vibrates on driver side.
A D V E R T I S E M E N T S
- Millfield, OH, USA