This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within the last 6 months I have taken by car to have the right front window fixed twice, the right rear window once, tailpipe fell off with no warning, now front left window is broken, dealer said the reason for the failure is that we don't use the windows that much. Defective fan belt.
Freezing door locks, broken window regulators, inability to use aftermarket disc brake pads and other items are acknowledged by VW in "technical bulletins" but customer must pay for their errors. I am happy to provide additional info. About this if contacted. Customer should not have to pay for manufacturer errors (acknowledged by manufacturer.)
My windows have repeatedly failed. I am the only person in my car. VW will do nothing to remedy the situation. The back windows are rarely used and have also failed. The faulty parts are always motor and regulator. This represents a dangerous situation for me. I am a frequent user of a river "ferry". bad windows are dangerous in this situation. I have received to help from my dealership or VW. Please help. Sincerely, heller hodge-moore
The rear window motor does not function. When the problem was assessed by the dealer, they said that it was no longer under warranty and that it would cost $350 to fix the motor. The motor was taken out of the door until we decide when or how to take care of this matter. It is a manufacturers defect and the cost should be covered by them. The check engine light comes on frequently and is often taken to the dealership for a check-up. When taken to the dealer, they replied that there was nothing wrong.
Vehicle has been in and out of the shop due to the fact that the consumer had alot of problems with the power windows/power door locks and the signals. The dealer repaired all of the defects, but the consumer took the vehicle in for the windows to be repaired again, and they wanted the consumer to cover the fee.
Both right side window assemblies failed. Manufacture refused to do anything about these failures. Only question asked by manufactures representative was how much money had I spent on previous dealer maintenance. When informed that I had not had them perform the 30,000 mile checkup he told me since I had not spent money with his dealerships he wouldn't even conside spending any money on me. I had not had the dealer perform the 30,000 mile check because I had the engine set to specifications both prior to and after the 30,000 mile mark because the engine failure light had made it necessary to have emergency maintenance performed at those times. I could see no reason to have the 30,000 mile check done additionally. I had checked the vehicle visually for the balance of the 30,000 mile items myself. And yes I am qualifed to check the other items with the exception of the engine.
Dealer had to replace the engine due to loud noise coming from the engine and knocking noise. Also, motor burned in the window and the window would'nt go down or come up, and the consumer had to take the vehicle back to the dealer.
A D V E R T I S E M E N T S
- High Point, NC, USA