This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Front drivers side door lock cylinder came out with key! dealer replaced, as well as replacing passenger side door lock. I was charged labor and parts. Approx $110. Complained to VW of America (customer service) told that locks to their knownledge not a known problem! car out of warrenty and they could not make any $ arrangement with me. I have reviewed NHTSA records for 95-6 Jettas. Sum total of at least 15 other people have had door lock cylinder problems. Luckily I did not get locked out of car somewhere far from home! however I was not able to lock the car either against theft! VW should at least fix an item such as this no charge lock cyclinders should not come out, when you lock or unlock your car! the lock cylinder mechanisms are failing under normal usage. Thank you for attetion to this matter.
The driver's side cylinder lock has come completely out of th door. The trunk lock is unworkable and just floats around when trying to utilize it. Dealer has stated there have been no other problems reported.
Consumer has owned two 1995 Jetta models that have experienced door lock failures, the lock assembly has completely come out of the door handle, resulting in door opening while driving 65 mph on one occasion. Mjs
- Lookout Mountain, GA, USA
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Door lock cylinder is faulty, causing driver's side door to stick and not open. Driver has to enter car from passenger's side. Dealer has seen vehicle, and repaired door lock cylinder 4 times, and still no solution.
Door lock froze, not opening w/key. Windows rolled down & then making clicking noises when trying to roll window back up. Needed to pull window up by hand. Air conditioner makes noise when turned on. Windshield cracked due to stress. Received recall for nood latch, but unable to get replacement parts. Paint is cracking. Radio goes out. VW says that there is a factory defect, but have not helped repair these problems.
Frozen outer locks would not spin, causing link between lock tumbler and servomotor used to raise/lower lock buttons & engage security system to fail. Failures occured in both locks preventing owner from gaining entrance to car. Dealer had no parts - and offered no help. Retro-kit takes 1-4 weeks to arrive. This leaves Jetta with no way to lock it.
Lock cylnders fell out of both the passenger's and driver's side doors, leaving consumer with no way to get into the vehicle. Dealer has been contacted.
The drivers door lock has failed 4 times 10/4/96 repair cost $57 31K miles 3/24/97 0.00 40K miles covered under part warranty 9/19/97 $200 50K miles 10/15/98 not repaired yet. 70K miles I telephoned VW requesting they cover the cost of repair. VW refused to let me know if other Jettas have experienced the same problems. I would like to know if a hidden warranty exists.
When locked the door lock cylinder came out of the car. The incident occurred two times on both sides of the car, consumer tried to put the locks back, and the key stuck in the lock. Dealer contacted and problem still exists.
Door locks on both passenger's and driver's side have failed when the key turned in the cylinder, making the door impossible to unlock from the outside. The metal part of the cylinder which come sinto contact with locking mechanism inside the door is made of very soft aluminum, which can bend/break off very easily.
A D V E R T I S E M E N T S
- Countryside , IL, USA