This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unknown the car after finishing loading it at a public charger. The entire board went out. and now the screen is frozen without having access to see the reverse camera and the radio is
Optical Windshield Distortion The distortion is noticeable on the drivers and passenger sides of the windshield where it meets the vertical frames of the body. They are approximately 2-3 inches wide running the full vertical length. The distortion is clearly visible in full light, affecting peripheral vision of approaching vehicle movement or other passing external sources of glare day and night. They are not visible when the windshield is in shade. The dealership affirmed the malady and submitted a warranty claim to VW regarding the material defect (07/20/23). It was authorized and the windshield was replaced (10/27/23). The replacement windshield has visible distortion as well; affirmed again by dealership service staff. The 2nd warranty claim was denied by Volkswagen. Their reason, related by the dealership service staff, "was that all windshields have distortion". The dealership would not supply documentation when requested. This is clearly a material defect that poses a safety concern under all driving conditions. Verification of this claim can be seen on this vehicle or the dealerships demonstration unit(s) as well as a supportive review of similar incidents at ID4 owner websites such as [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A few minutes after charging at an Electrify America location (JFK cell phone lot) I had to step out of the vehicle. Suddenly all sensors stopped working, I was locked out, key fob doesn't work, manual key didn't work either, truck locked out. Car would not connect to the app. I smell something burning but lightened after a few minutes. After 20 minutes of struggle, miraculously I got one door open and drove home. Speedometer stopped working on the way back and I cannot get the car to stop, ac would not turn off either on its own. I am trying to get a service appointment as soon as I can with my dealership.
Unknown - The day after purchasing the vehicle, and less than 24hrs and 50 miles on the vehicle, I attempted to start it and all the warning lights immediately went on. The vehicle subsequently locked me out and I was unable to gain entry into the vehicle. The car was towed to the dealership and has been with the dealership for 2 weeks. VW America is apparently sending engineers to look at the vehicle to determine what happened.
ID4 Pro Plus has a feature car surround area view-?"- this is essentially a camera system that provides multiple views while backing / driving forward that stopped functioning appropriately 19 days after purchased. VW Dealership in Greenville, SC reported software problem with update pending in May. Software Update in May did not resolve issue. Now, I-??m told a hardware problem by same dealership with no part available in North America or Germany. No repair date provided. The issue is called error surround area view. Other ID4 Pro Plus are affected but this is not reported to consumer.0223
* After parking on a hill (with the car facing uphill) and putting the car in Park, as my wife was gathering her things to exit the car, the car suddenly released from Park and lurched backward, rolling into the parked car behind it. This caused a dent on the back of the ID4, fortunately no damage to the other car. And especially fortunate that no people were hurt. * We called the dealership and also opened a case with VW corporate. Both were very responsive. After a week of running tests, they returned the car to us because they couldn't reproduce the issue and didn't find any error codes through their diagnostics * While driving the car myself, I experienced the issue again in a different context -- I was pulling out of a parking lot, on a downramp waiting to enter the street. As I lifted my foot from the brake preparing to drive into the street, the car lurched backward, up the downramp. Fortunately there was no car behind me and no pedestrians walking by. We reported this to the dealership and VW. They immediately took the car in again and kept it another week. Ultimately one of the techs at the dealership did experience the issue. We have a written report from the dealership that says, "Verified customer concern. Vehicle slightly rolled back before moving forward." (report uploaded) However, neither the dealership nor VW could trace this to an "error code" or a root cause. With confirmation of the issue from the dealer, I formally asked VW to cover the costs of the repair. VW said they would not, because there was no "error code" that pointed to a manufacturing fault. I argued that if we have confirmation that the car is doing something it shouldn't be doing, the fact that VW doesn't know why doesn't mean it's not their responsibility. The car is still potentially very unsafe. * We repaired the car at our expense (invoice uploaded) but I would still like VW to take responsibility for the cost and also ensure the car is safe for us and for others
On the evening in question I stop the car in 5 ft front of my garage, which still does not have an automatic garage door opener. I press P to engage the parking brake and take it out of drive. I returned one phone call getting a voicemail and I don-??t recall the exact sequence but I definitely had my seatbelt off and I reached to the passenger seat where I had left some things that I needed to take into the house, at that point, and again with neither of my feet on or near the accelerator, I noticed the car was moving and the next thing I knew it crashed through the garage door and hit another vehicle. The estimate for damages to my vehicle is about $14,000 and Volkswagen and insists from their analysis of the black box that nothing is wrong. However there are some issues that I-??d like to discuss.
2023 Volkswagen Id 4. consumer writes in regard to NHTSA safety recall 23V-213. The consumer was sold this vehicle after the recall date, and is requesting to be reimbursed for the cost of the car.
Volkswagen Group of America?-??2200 Woodland Pointe Avenue-??Herndon, VA 20171-??(248) To Whom It May Concern RE: ID.4 VIN: [XXX] Unexpected acceleration The above vehicle was involved in an unwarranted accident fortunately only involving vehicles. In a parking lot at rolling speed while turning right into the parking space the vehicle charged ahead full throttle crossing a parking bumper, 8-??-0-?? inch loose dirt, another parking pumper, and still full throttle into a Tesla Y in the opposing parking space. Many including the investigating State Trooper, the body shop working on the vehicle, and numerous internet similar accidents strongly suggested an unsafe condition vs. an unsafe action. We drive a Mazda with the tech equipment, other Tesla-??s, etc. and all have the emergency braking benefit. They will not drive themselves into a wall, parked car etc. Additionally the air bags did not deploy - wife-??s shoulder was bruised significantly. Understandably, my wife no longer wishes to drive the vehicle which accounts for this letter to you. We would like to return the vehicle for a full refund immediately. Would you please consider the request to return our purchase funds and sales tax. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Error: Surround View which is the full 360 view camera system that is new with the 2023 Plus model didn't work the day I picked up the car. Brought it back in and they changed all the cameras and it only worked for 1 day. brought the car back in and now they say the control unit has failed and currently there is no eta on the part. Car has under 300 miles and i don't have the car in my possession.
The car spontaneously came to a stop in the middle of the road and would not start again. The displayed showed plenty of battery charge/miles of range left, meaning the issue was not a dead battery. There were several error messages, notably one indicating that the car could not be put into drive because it was still connected to a charging cable. Being that the car was in the middle of the road, the car was not connected to a charger. I was unable to put the car into neutral in order to move it to the side of the road and out from the middle of traffic because the car kept indicating that it could not move with a charging cable still attached. The safety of myself and others was put at risk because my car spontaneously stopped in the middle of the road with no warning. My safety was further put at risk because the issue prevented me from putting the car into neutral in order to move it to safety.
While stopped at a red light, the passenger door opened unprompted & by itself twice. I tried to lock the door on the driver panel, however that seemed to not work as the light did not illuminate signaling the doors locked. When I began driving, the same door opened again by itself. This is a major safety risk to have the doors open by themselves while driving.
While I was pulling into a parking space in a parking garage, the car suddenly accelerated to a high rate of speed and crashed into the wall of the parking garage. The front and side air bags deployed. The crash caused significant front end damage to the car. The passenger (my husband) was not hurt but I have bruises on my head, nose, chest, and abdomen from the steering wheel and seat belt. I was not sure that I had caused the crash, so checked the internet for any information and found that this has occurred to other drivers of this car. I have not yet gotten the read out of the car's black box. There were no warnings or messages before the crash. I am currently arranging the towing of the car.
A D V E R T I S E M E N T S
- Rosamond, CA, USA