This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While the vehicle was in driving on the street, and when we stopped at the streetlight the vehicle went to parking mode, and the drivers door suddenly got opened.
The rear passenger door does not close properly. I first noticed this when I got home from the dealer the day I purchased it. I contacted them right away but the dealer said there was nothing they could do. 6 weeks later the doors were recalled and I got the recall fix. It kept happening. The dealer will not take any further action because they cannot replicate when I drop off for a service call. They won't even take the car. I have photos and videos. I called VW NA and they said there is no issue. Puts safety of passengers at risk.
2023 VW ID.4 - While driving the passenger door latch started making a clicking noise and door became ajar triggering a door ajar light on dash information center. Passenger held door from completely opening until it was safe to pull over. Door latch continued to make clicking noises and continued to open itself. A google search revealed recall campaign "Door handle recall 57J5 [NHTSA 23V312] for MY21 and MY22" It was raining out when this happened. Volkswagen clearly hasn't fixed this issue for MY23.
I submitted a previous report regarding my passenger front door attempting to open while the vehicle was in motion. Yesterday the door fully opened under motion with my wife as a passenger. It sounds like the latch kept cycling until the door opened. My wife just prior to departure decided to start video recording while driving as we both believed the dealer may not be able to replicate the incidents. We have recording of this we can email. The door does attempt to open several times on some days, some days it doesn't. My vehicle according to the dealer is not a part of the affected vin's for the recall. It has not been back to the dealer for evaluation and repair yet. This has become an extremely dangerous situation as an owner or passenger.
- Canastota , NY, USA
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1. Door latch -?" available for inspection 2. Driver-??s door opened from the inside while in drive mode while I was leaning against door. 3. Has been reproduced and confirmed by dealer 4. Has been inspected by manufacturer 5. There was a warning light that doors weren-??t locked but unclear which door(s) was causing the issue.
- The front passenger door unlatched at speed while driving around 30 mph. It is available for inspection. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the errant door-??s way. - The problem has NOT been reproduced or confirmed by a dealer or independent service center. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door.
Per the existing recall on my vehicle, the driver-??s side door handle has failed. It will unlatch at random times (including when driving at speeds between 1-20 mph), it will not unlatch when attempting to get into the vehicle, and the sensors have started to fail causing the car to believe the door is open when it isn-??t which has caused the car to do an emergency stop on several occasions while it was in motion. This luckily hasn-??t led to a collision yet but it easily could. I took the vehicle in to be inspected back in May 2023 when my dealership notified me they had the equipment to inspect the handle. They confirmed it had failed and told me at that time that they would order the parts needed to replace the handle but it might be a while as they were on back order. I spoke with them earlier this month (January 2024) and was lied to that the inspection in May wasn-??t a real inspection and that they had just completed the inspection during my January visit. They knowingly deceived me that the parts were ordered in May and told me the car was still drivable and not a safety risk. This dealership knowingly put me at risk for 8 months and never bothered to communicate with me about the true status of the recall on my vehicle.
29987 miles 11/3/2023 -?" I brought my vehicle to Findlay VW Henderson NV for the 30,000-mile service, the 12V electrical issue, and the door handle recall. Andrew Lammers, the service consultant told me they-??d check everything out while my vehicle was in the shop and before releasing it back to me. I received a call about a week later that there were parts hold. On 11/17 I was advised my vehicle was ready. I was told the 12V battery, high voltage system, and electrical were tested and were okay. 4-wheel alignment, front assist, and lane assist systems were also recalibrated. I was assured I shouldn-??t have any electrical issues any longer. I picked my vehicle up 11/18, one day after I was notified it was finished.
Optical Windshield Distortion The distortion is noticeable on the drivers and passenger sides of the windshield where it meets the vertical frames of the body. They are approximately 2-3 inches wide running the full vertical length. The distortion is clearly visible in full light, affecting peripheral vision of approaching vehicle movement or other passing external sources of glare day and night. They are not visible when the windshield is in shade. The dealership affirmed the malady and submitted a warranty claim to VW regarding the material defect (07/20/23). It was authorized and the windshield was replaced (10/27/23). The replacement windshield has visible distortion as well; affirmed again by dealership service staff. The 2nd warranty claim was denied by Volkswagen. Their reason, related by the dealership service staff, "was that all windshields have distortion". The dealership would not supply documentation when requested. This is clearly a material defect that poses a safety concern under all driving conditions. Verification of this claim can be seen on this vehicle or the dealerships demonstration unit(s) as well as a supportive review of similar incidents at ID4 owner websites such as [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Since we purchased the vehicle in December, 2022, the doors have been unable to open on at least nine occasions, sometimes locking passengers in the vehicle, and sometimes locking passengers out of the vehicle. Using the remote key does not allow the doors to open, only making a clicking sound. As we approach the hot summer months, it is a safety risk to not be able to exit the vehicle. In addition, it is a safety risk to not be able to get into the vehicle when needed. The vehicle has been taken to two different dealerships on three occasions. The service advisor at Lindsay Volkswagen of Dulles, VA commented five times while the vehicle was being picked up that he did not believe the vehicle was safe to drive and he wouldn't drive in it with his family. The dealerships were forced to return the vehicle against their judgment by Volkswagen (manufacturer) so that it did not remain "out of service" and trigger lemon laws. VW Customer Care insists that this is part of the open recall on this vehicle but that there is nothing unsafe about the vehicle locking people in the car. They claim that if it was unsafe that NHTSA would issue a stop-drive order, instead of just the recall and stop-sale order.
Please see attached document. This is my second filing. I am still waiting for acknowledgment from NHTSA of my original filing on 3/22/23. The situation is only getting worse.
In brief, the front passenger door unlocks and unlatches while the car is in motion. This happens frequently, unpredictably, whether the car is stationary, in reverse, forward or at various speeds. There is. no warning or indication that the problem is happening, other than the door unlatching. We've brought the vehicle into an authorized service center and brought this concern to VW Customer Care's attention. In both cases we were informed that this is a known problem there is no part available, and no ETA for the part to be available*.
The driver side door unlocks and opens itself while I am driving the vehicle. In addition, while I am driving, the door opening or locking mechanism (I am unsure which) can be heard moving although this does not always lead to the door opening itself.
Driver's door is malfunctioning: Randomly popped open while at a stoplight without being touched. Won't open from the outside via the handle. Central locking function of the car is not working properly (doors don't lock while at speed like they normally do). The car is now at dealership waiting for repair; am told the necessary replacement door handle part is on a nationwide backorder with VW with no estimate given for arrival and completed repair.
Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue. It is a huge safety issue and it seems that these electronic door handles cannot handle cold and keep malfunctioning. The car is at the dealer right now and VW does not have the parts to fix it or is afraid to address the issue. It's a new car, I drove it for a few days and it has been sitting at the dealer for TWO MONTHS without any resolution in sight! Please address the safety issue and ask VW to ensure it does not happen to others. On Facebook group, multiple people are affected. My dealer, Romeo of Kingston NY has multiple cars with electronic door handle issues.
Rear passenger side door constantly locking and unlocking itself while vehicle is in motion and then opening itself while vehicle is in motion, going 30+ mph when it is supposed to be locked closed.
Drivers door will not open from exterior and occasionally interior. Parts on back order. Serious safety issue. VW America will not give me a loaner therefore making me crawl through my car to get in. Key fob is supposed to open all windows simultaneously however that is also faulty. I feel this car is an absolute death trap. When I-??m reverse, if your body slightly lifts off seat, car comes to a screeching hault. Making it impossible to backup without solely relying on review camera. Many times camera is not sufficient for visual backup.
The drivers side door no longer opens from the outside of the Vehicle, I have to climb over the passenger seat to enter the car. Yes available for inspection In an emergency situation I would not be able to enter the vehicle from the drivers side, and it-??s unclear if it will fail further and prevent exit from the vehicle Yes the dealer has confirmed the issue There are no warning lamps The biggest issue is the manufacturer has no date for a fix. Picture from the service department is attached.
I am having the (seemingly common) problem of a malfunctioning driver's door handle/latch. The safety issues are: A) the door will sometimes pop itself open while driving - it happened to me while making a right turn and I had to grab the open door with my hand; B) on one occasion I was unable to open the driver door from inside the vehicle, and had to climb out the passenger side; C) I also consider it a safety issue that I cannot lock the car to protect who/what is inside. The car starting having this issue around 1,000 miles, and is currently at the dealer waiting for a backordered part. I wanted to report this because, anecdotally, there are many others with the issue who are also waiting for a fix, and I don't think VWoA has the organizational ability to fix them voluntarily, nor enough qualified EV technicians.
A D V E R T I S E M E N T S
- Waipahu, HI, USA