My door handles - specifically - the driver's front door - has a faulty/malfunctioning interior AND exterior handle, trapping me inside and/or outside my vehicle. Recall 57J5 performed and resulting repair 57J8 is necessary; however, a repair is not available. This condition trapped me inside my vehicle, which was recently confirmed by Island Volkswagen on Staten Island, NJ. I am not driving my vehicle due to this safety issue. Volkswagen has NOT issued a stop driving order, yet, but this condition is so serious that I am unable to drive/use my vehicle. For these reasons, I am making this complaint. I have called Volkswagen of America and initiated a complaint. I have been issued Case Number [XXX]. My main point of contact at VW of America is Eric W. at (800) 822-8987, extension 43389. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Albrightsville, PA, USA

The contact owns a 2021 Volkswagen ID.4. The contact stated while exiting a parking lot, the front passenger-??s side door opened independently. No warning light was illuminated. The contact was able to stop and close the front passenger-??s side door. The contacted stated that the front passenger-??s side door failed to lock as designed. The dealer was contacted, and the dealer stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 110,000.

- Evans, CO, USA