Noticed ceiling above driver side sun visor was wet and dripping after a couple days of rain (yes, I live in Seattle). Regardless, my sister had an older Audi and a friend has an older Passat, and both had big issues with moisture leaking in through the moon/sun roofs. I would have assume that a 2016 VW Golf TDI Wagon would have gotten this fixed. Anyone have suggestions? I'm researching recalls now.
This is actually the second time I had it repaired. First time was in December 2018. The first time, the dealership staff told me the car's drain holes were clogged and charged me $195. The second time, the dealership replaced my car's entire interior roof panel, and the cost was under warranty. Now the third time, the leakage reoccurred. I've already file a case with VW America to demand a replacement vehicle or full refund.
Let me start by saying I LOVE my SportWagen- it handles great and is a very comfortable well-equipped car. Drove it off the lot new with 10 miles and the panoramic sunroof seemed like an awesome feature. HOWEVER, the sunroof started leaking about 2 months ago and has gotten progressively worse ever since. It even has standing water in the interior lights when it rains and I get soaked when I turn. I took it to the dealer for repair and found out all of their loaners were out so I've been without a car now 9 days even though this is warranty work for a now known problem it's up to the dealer's discretion to decide who gets the loaners.
I heard today that the fix for my car is to cut the roof off and have a non-VW body fix the issue and weld it back on. They will put on a new headliner paint the roof and I should have my car back in a week and it will be like new. Like I said I love my car, but in my opinion if a car is there for warranty work VW should supply a loaner. AND what does this do to the overall value of my car to have the roof cut & re-welded??? My car has 25,000 miles and is being cut apart as we speak.
I'm very disappointed in the VW customer service. After the Diesel scandal customer service should be a top priority. At the very least they should offer a loaner while the work is being done & possibly offer top dollar to trade it for a new VW just to keep me as a customer.
The car is 8 months old. Already been at dealer for 3 weeks for leaking roof that soaked the headliner. Got car back, within 2 weeks its leaking again.
- John S.,
SEMINOLE, FL, US
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Noticed ceiling above driver side sun visor was wet and dripping after a couple days of rain (yes, I live in Seattle). Regardless, my sister had an older Audi and a friend has an older Passat, and both had big issues with moisture leaking in through the moon/sun roofs. I would have assume that a 2016 VW Golf TDI Wagon would have gotten this fixed. Anyone have suggestions? I'm researching recalls now.
- Stephanie S., Seattle, US