TSB Document:

Affected Component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Summary
This customer satisfaction campaign has been proactively released to prevent one or more of the following infotainment-related symptoms: ·      App-Connect malfunctions or is inoperative ·      Infotainment display goes blank or dark ·      Infotainment system freezes or reboots ·      Infotainment system turns off without input ·      Display screen turns blue with "Emergency Download" error message displayed ·      Bluetooth is unavailable or inoperative ·      Navigation system malfunctions or is inoperative ·      Voice Recognition malfunctions or is inoperative ·      Settings in menu are not stored or missing ·      Audio source changes without input after key cycle ·      SD card malfunctions or is inoperative ·      Loss of paired Bluetooth device ·      Language settings change without input ·      Loss of radio presets ·      Announcement volume changes or fluctuates without input Loss of audio output Revision Statement: SD cards are no longer available. SD card software files are available for download from ServiceNet. See Technical Bulletin Instance # 2044695 for instructions on downloading Infotainment Software Updates.

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Date Published
DEC 16, 2016
NHTSA TSB #
10127671
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