My fiance's vehicle has the common clockspring issue which rendered all electrical components of the steering wheel inactive (horn, cruise control, air bag, and radio controls). One day she started the car and saw the check engine light come on. I scanned the vehicle and it had the known "B10001 driver airbag igniter: Resistance too high" code. The dealer thought it would be covered so long as it had the correct code but vwoa denied it. This has been a very well known issue and her vehicle should qualify under the recall/extended warranty. She was denied because her VIN was not on the list even though her vehicle has the exact same parts as others which do qualify. Her vehicle had the same codes required on NHTSA pdf https://www.google.com/url?sa=T&source=web&rct=J&url=https://static.NHTSA.gov/ODI/tsbs/2018/mc-10149942-9999.pdf&ved=2ahukewizwqzok_roahxjgjqihu3cbwaqfjabegqicxah&usg=aovvaw3qkzufksvtkalrokuek92M I recieved a warranty extension for my 2017 gti but for some reason the Golf sportwagen is not covered. Seems ridiculous to only cover some models that have same hardware when all should be covered.

- Gigharbor, WA, USA

I just purchased a pre-owned 2016 sportswagen from a VW dealership in houston Texas, I've only had the vehicle for 3 and a half weeks and my epc light had came on 4 times since then only this last time it completely affected my driving by dropping my speed on the freeway substantially to where it almost caused me to get into an accident. I've been reading up online on these issues and it seems to be a reoccurring issue with a few of Volkswagen's models yet nobody has addressed this issue yet, is happening with vehicles coming right off the lot and vehicles that are a few years old. I feel this issue needs to be addressed because who knows how bad it can get further down the road, maybe next time it could happen to a mother of four and the vehicle slows down because of the epc failure and causes her to get into in accident or worse case scenario, me with my kids. I love this vehicle but I do believe someone of higher authority should do something about this.

- Houston, TX, USA

I started my car and the airbag warning light came on. I then noticed that all controls on my steering wheel no longer worked. This includes speed control, horn, hands-free phone controls, hands-free radio controls an vehicle information options. I assume that the air bag is also not functioning. When I returned home, I googled the problem and found that the airbag clock spring was the probable cause as it had been recalled in previous years but did not include the 2016 model. I took the car in on 02/12/19. They diagnosed error code B10001 - internal failure in clock spring. My car has 39,492 miles which makes it out of warranty. I declined repair ($551.29) as I feel it should be fixed for free. I have 2 attachments.

- Beaverdam, VA, USA