This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Despite settling a class action lawsuit re: moonroof leakage, VW refuses to cover the same repair for my VW Golf Sportwagen. I have the same issue but could not participate in the class action suit due to mileage. I routinely have to bail 1/2 - 1 gallon of water out the spare tire area if its been raining. Water now also collects in the footwell behind the driver's seat/in front of my child's seat. The bolts affixing the seatbelts to the floor are rusted and there is mold under the carpet. The car now has electrical issues, including the alarm no longer sounding when I am reversing and someone is approaching in my blind spot. In addition, when the weather has been wet, the back up camera does not work and, mid trip, the car alarms sound, indicating the car must be serviced and the brakes and airbags are not working. These problems disappear after a few days of dry weather.
I purchased my 2016 VW Golf sportwagen in 2019. Soon after, there was a rainstorm, and I realized the panoramic sunroof was leaking heavily along the back panel of the car. The dealership I purchased the vehicle from had the car for about a month, and was able to correct the problem, as well as replace the headliner. VW issued a recall on the front sunroof drains in 2020, in which they modified the drains. Once this was performed, the sunroof began leaking again. I have had to replace the rear sensors, which were damaged due to water damage. This repair was extremely costly, but I was told I could do nothing about it, because VW won't cover costs from faulty parts. I am now looking at another costly repair of the sunroof, and a second headliner replacement, within 2 years of owning this vehicle.
The drain on retractable roof became blocked. Rainwater drained into car saturating carpets. Water flowed into control system causing an emergency dashboard alert to stop driving immediately while driving on highway. This event occurred twice: Firstly in New York then two weeks later in pa. VW service in pa replaced connectors. VW service in brooklyn NY and westchester pa explained that there is a design fault in the drainage system in the retractable roof.
- Brooklyn, NY, USA
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- San Francisco, CA, USA