This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The shift boot trim piece was poorly designed and is the metal is peeling and has cut my hand several times. It has happened once while driving and I had to stop at a gas station to get a paper towel to stop the bleeding. The trim piece peels right where the opening to the storage cubby is. The dealer is aware of the situation, but will not cover the cost of replacing the part.
"razor-like" material/defect on front of shift boot trim near the ingress to the front cubby area has cut me multiple times; drawing blood each time, when taking my phone in and out of the cubby. This cubby is designed to hold a phone, as there is a usb port and connects the driver's phone to the apple carplay unit. The material that has come off the trim that forms a thin "razor", seems to have delaminated from the trim. VW seems to be aware of the issue. Skin that was removed by the trim can be seen in the following attached shots.
- Los Angeles, CA, USA
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- Minneapolis, MN, USA