I have a 2018 MK7.5 GTI. At ~39K miles, this past March, my car started leaking fuel from the EVAP canister while driving with my family. Had about 6-8 gallons leak onto the hot exhaust and the entire car filled with fuel fumes while my wife and 1 year old were riding with me.
I scrambled to get them out of the car without igniting it and had it towed to the nearest dealership. After a week and no diagnosis, I went to the dealership, presented them with my research and helped them identify the problem. Called VW Cares and reported the safety issue I had with my family. Only at this point did things begin moving. I got a free rental and the EVAP canister and fuel tank had to be replaced - all covered under warranty.
2 weeks ago I was on a road trip, 400 miles from home, and I started experiencing some choking, stalling and poor idling. I got stranded in the Easter Sierras for hours waiting for a tow truck and had to get my car towed 200 miles to the nearest dealership after it failed to start (I had to get my insurance to tow, VW would not as it was past 36K miles). Dealership discovered that a line from the pump to the suction pump was disconnected. Spent over a thousand dollars in lodging, fuel, lost days of my vacation, and lost work, and a family member had to drive 400 miles to pick up me and my belongings. Again, repairs were covered under warranty, but my car was nearly 400 miles from my home. And again, I called VW Cares and spent 2 weeks arguing with them about why I think they should tow my car to my home.
After 2 weeks, I bought a plane ticket so I could pick up the vehicle and sent them the invoice. The next morning, today, it showed up at my nearest dealership. I requested buy-back documents. My first and last VW. In nearly 25 years of driving and 5 cars, I have never been left on the side of the road. I have lost faith in the car, the brand and their service.
A D V E R T I S E M E N T S
I have a 2018 MK7.5 GTI. At ~39K miles, this past March, my car started leaking fuel from the EVAP canister while driving with my family. Had about 6-8 gallons leak onto the hot exhaust and the entire car filled with fuel fumes while my wife and 1 year old were riding with me.
I scrambled to get them out of the car without igniting it and had it towed to the nearest dealership. After a week and no diagnosis, I went to the dealership, presented them with my research and helped them identify the problem. Called VW Cares and reported the safety issue I had with my family. Only at this point did things begin moving. I got a free rental and the EVAP canister and fuel tank had to be replaced - all covered under warranty.
2 weeks ago I was on a road trip, 400 miles from home, and I started experiencing some choking, stalling and poor idling. I got stranded in the Easter Sierras for hours waiting for a tow truck and had to get my car towed 200 miles to the nearest dealership after it failed to start (I had to get my insurance to tow, VW would not as it was past 36K miles). Dealership discovered that a line from the pump to the suction pump was disconnected. Spent over a thousand dollars in lodging, fuel, lost days of my vacation, and lost work, and a family member had to drive 400 miles to pick up me and my belongings. Again, repairs were covered under warranty, but my car was nearly 400 miles from my home. And again, I called VW Cares and spent 2 weeks arguing with them about why I think they should tow my car to my home.
After 2 weeks, I bought a plane ticket so I could pick up the vehicle and sent them the invoice. The next morning, today, it showed up at my nearest dealership. I requested buy-back documents. My first and last VW. In nearly 25 years of driving and 5 cars, I have never been left on the side of the road. I have lost faith in the car, the brand and their service.
- Daniel S., San Diego, US