This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Turbo Wastegate actuator rod/flap failure/seizure. VW dealership & Independent service center both diagnosed the issue as a seized wastegate actuator flap/rod. This is due to poor design and is a common issue on all 2015-2020 VW/Audi 1.8l TSI engines. This issue causes intermittent engine codes for "low boost" related codes. P00AF00 and similar codes without warning. A key cycle usually temporarily fixes the problem until under boost again. This prevents safe operation of the vehicle while on highways and freeways. Engine shaking & prevention of acceleration and shifting happens after the engine code occur and the car is put into a limp mode. It is unsafe to maneuver the vehicle to the side of the road during these events.
The contact owns a 2017 Volkswagen Golf alltrack. When the vehicle was started during a rainstorm, all the warning indicators illuminated on the instrument panel. Upon restarting the vehicle, it would not accelerate and had to be towed to coastal Volkswagen (1 Saturn drive, hanover, MA 02339, (781) 871-4600. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they would check to see if the vehicle's warranty would cover the repairs. The failure mileage was 27,000.
- Abington, MA, USA
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Vehicle is a 2017 VW Golf alltrack S with a 6-speed manual transmission; less than 2 weeks old with ~400 miles on odometer and a little over 1/4 tank of 87-octane gasoline. Issue occurred at approximately 10pm on August 25th, 2017. Vehicle was accelerating away from a red light at a highway intersection crossing on a slight downhill grade. Manual transmission was shifted from 1st into 2nd gear during acceleration, and the vehicle promptly lost engine power, power steering and brakes near the middle of the intersection. My wife coasted the vehicle across the intersection and was able to move it to the side of the road with the help of passing motorists who were kind enough to stop and help. The "engine" light and "epc" light were both illuminated on the dash. During the 45 minute wait for a tow truck, multiple attempts were made to restart the vehicle. The engine would turn over and sometimes "catch", but would not start or idle. Headlights, blinkers, wipers, etc. Remained functional throughout the ordeal. Vehicle was towed to the VW dealership and remains there for diagnostics. There is no identification of a cause for this issue at the moment. It is worth noting that this issue is a major safety concern for my family and motorists around us: A new vehicle suddenly and unexpectedly loosing power and all control features is entirely unacceptable, and could very easily lead to a serious accident.
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- Perrysburg, OH, USA