This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Volkswagen Golf. The contact received notification of NHTSA campaign number: 16V647000 (fuel system, engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the vehicle did not receive adequate fuel mileage and that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The local dealer (ourisman Volkswagen of bethesda located at 7001 arlington rd, bethesda, Maryland 20814) was contacted and informed the contact that they had not received parts from the manufacturer and that the contact was placed on a waiting list. The manufacturer was making Florida and puerto rico a priority first. The contact had not experienced a failure. Parts distribution disconnect.
Persistent fuel smell. Vehicle recall was performed, vehicle was repaired twice at dealership for same problem. Carbon filter was replaced, fuel sensor and fuel injectors replaced (under warranty). Smell most noticeable after being driven for 10-30 minutes, then parked for 10 minutes to 1 hour.
Fuel odor in car cabin usually after the car is started after being run and sitting briefly off. The problem has persisted after suction pump recall work was done.
Sudden violent shaking while driving. They replaced all four fuel injectors, second time happened a month later. Shaking while driving. They cannot fix. Miles just under 2000 on second occurrence.
Safety issue - 2016 egolf would not move after a routine traffic stop with "main charging failed" error. During a normal commute after 3, 4 miles of driving 30 - 40 mph, car wouldn't move after a routine traffic stop right after a traffic light. This is evening 6pm rush hour traffic, car just stopped in the middle of the road. While rest of the systems seem to be functioning, the car ignition is on, pressing accelerator pedal doesn't do anything with "electrical error, stop" message on the dash. After getting stuck in a lane for an hour in rush hour traffic, got the car towed to nearby VW dealer. Dealer informed that the main charging module that charges battery failed, which needs to be replaced with new part form germany. It could take up to two weeks. Safety issue - the fact that car just stops while driving even though the battery has plenty of charge left poses a serious and significant safety risk. A serious accident is just waiting to happen.I was told that the design protects drivers against getting stranded after battery is discharged, since the charging module failed. This seems totally illogical that the design is trying to protect you from stranded when battery runs out, so it rather stop in the middle of the road to get the module fixed before you can drive it to a safe place. There are quite a few incidents reported like this, so VW has a serious safety issue to fix on 2016 egolf immediately. Maybe it requires a design fix to let drivers drive to a dealer to get the faulty part to be fixed, instead of stranding in the middle of the road.
A D V E R T I S E M E N T S
- Washington, DC, USA