This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The drivers side high beam is not aimed properly, it is pointed below the cut-off line of the low beam. The head lamp assembly has been replaced by the dealer twice but the aim was not improved. Volkswagen was contacted, they evaluated the situation and said that this was the way the system was designed and so could not be fixed. The dealer also said that they looked at other cars of this same model and they all operated the same. Both the high and low beam reflectors are mounted in a common housing and the assembly only has one adjustment so both beams move up and down by the same amount. This appears to be a design defect. I feel this is a safety hazard as only one of the high beams is illuminating the road.
- Kalamazoo, MI, USA
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- Kalamazoo, MI, USA