This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving vehicle (only 14,500 miles) all of a sudden, there was a loss in power and a whining sound. The whining sound increased speed and pitch when stepping on the accelerator pedal. Then soon after, smoke came from the tail pipe. Parked car and had it towed to the dealer of purchase. Dealer will not inspect car free under warranty unless I can prove that I used the VW approved motor oil. Called dealer service manager and got same reply. Called VW customer care number and got the same reply. By this time, car was not operable for almost 3 weeks just sitting in the dealer service lot. Dealer service and VW of America refuse to take responsibility for the repair. Dealer said they would inspect the car for $625. If found to be a manufacturer's defect, I would not have to pay the $625 now I am waiting for the dealer service to tell me that it was not a defect and that somehow the engine failure was my fault.
- Beach Park, IL, USA
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- Beach Park, IL, USA