This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1) rolling down passenger window 2) whole window fell in 3) car was brought to the mechanic and all inside door panel had tp be replaced since plastic piece holding this window broke.
On memorial day weekend, as I was preparing to leave for work, I powered down my front passenger window. When I went to power back up, the window would not move and it made a terrible grinding noise. The window was frozen in the down position. The window was rarely powered up/down in the first two years of use. When I attempted to schedule a service appointment with a local dealership (not niello), I could not be seen for several days. Due to my busy work schedule, one forty-five dollar cab ride to work, and a recently expired automobile warranty, I asked my husband to repair the car. After carefully removing the glass, the internal door panel, and electrical wiring harness, he removed the internal door panel/lifter assembly. The problem was immediately visible. A poorly designed, cheaply manufactured, inferior plastic slider had been unable to resist the weight of the window, the resistance of the riser, or the pull of the cable when powered by the window regulator. On May 29, 2002, I visited roseville Volkswagen's parts department. Unfortunately, one cannot purchase just the plastic slider (the defective part). This part if sold alone, could not amount to much more than $20. Instead, the whole internal door panel part must be purchased at $160. According to the parts department employee, Volkswagen is covering this repair up to 40,000 miles. Thus, I submitted the invoice for the $160 part, the defective slider, and a letter requesting reimbursement for the part to Volkswagen of America. My request for reimbursement was denied. Fortunately for me, I was not in an unsafe place when the window froze in the down position. Considering all of the listings for this problem on the NHTSA website alone, I would hope that Volkswagen is making an effort to change this flawed design. I would also expect that Volkswagen should make the slider available for purchase as an individual part. Thank you.
I have had 3 out of 4 power windows (one twice) go down and fail to come back up. I was originally told that this was an isolated incident. I have come to find out that this is occuring with such regularity my dealership can not keep the part in stock. I am just waiting for window #4 to break while I am at work which is not the most savory neighborhood.
Power windows on three occasions on both front windows, with no cause fell down in window well. This occurred once on driver's side, and twice on passenger's side. Owner stated while trying to get this repaired three other people were at the dealer for the same problem. Dealership was backed up due to numerous replacement requests.
The local dealership was not willing to repair the problem under warranty or research the problem. There were three vheicles in front of mine in the service bay with the same problem but the service writer stated he had never heard that there was a malfunction with the side windows.
- Raleigh, NC, USA
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Although my power window regulator and clips have not failed yet, this is a know problem to VW. They have recently designed a "kit" which has upgraded metal parts, and not plastic parts. They are replacing the pieces after they break, after window falls down into the track. Some dealers cover part of the cost ($200!?), some don't. this is a known defect and I think VW should be recalling the cars before failure to replace the window clips and regulators. The years affected are 2000 - 2002, the Golf and jetta (and maybe the beetle). Presently repair parts are backordered due to the demand.
1. passenger front window drops down in door. Has happened twice. There were four other people at the dealer for the same problem at the same time I was there. I was told it was an "Arizona" problem and that the part that holds the window up melts and breaks. I was driving down the highway when my window fell down causing me to become distracted by the incident and nearly causing an accident. 2. air bag light went on for no reason. Cost tom me was $618 to replace a faulty airbag and wiring harness. I believe that should be covered even out of warranty since there is nothing I could have possibly done to cause the airbag to become defective. 3. cruise control disengages when the right turn signal is applied. This happened for months unti the cruise control went out completely. I have heard this failure is due to a ribbon cable which gets broken in the steering column. My first one broke just before the 24K warranty expired. The second one broke on schedule at about 50K. This is very dangerous since if you pas someone with the cruise control on and then use your turn signal to get back over the cruise is deactivated causing the car to abruptly slow down in front of the car you were trying to pass.
While rolling up the passenger side power window of my 2000 Golf the window fell between the door panels. I live and generally drive alone, hence the passenger side window is rarely used. Since discovering your site and the consumeraffairs.com web site on jetta windows with repeated complaints about just this problem it is clear that VW has a problem that they need to acknowledge and fix.
3 window regulators have failed and been replaced under 2year/24000mile warranty. This is obvious a faulty piece. VW should recall the part because of the potential safety issues apparent should the window fall off of the track while at highway speeds.
A D V E R T I S E M E N T S
- Ronkonkoma, NY, USA