This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Volkswagen Golf tdi had to have the rear rotors and brake pads replaced with less than 30,000 miles. The front brakes were still in good shape. The service person noted that brake dust sticks to the sliding parts and causes the brakes to stick and wear. The rear brake pads were totally worn and the rotors scored. At 36,000 mile my car's brakes are making a grinding noises again when the brake pedal is not depressed.
1. rust on brakes pad guides blocked the pads on the rotors. Rotors were warped from the heat, brake pad on left rear side wore from 1/2" all the way to the metal in short time. Vehicle was inspected to the dealer for 30K service 25 days prior to incident. VW customer service considers the incident due to "elements and normal wear and tear". cost of repair: $418.74 not covered by manufacturer. 2. window clamps and cable defective, repair covered by the manufacturer, no recall on parts, hundreds of cases experienced by the dealership, as per dealership employees. Nlm
On March 27, 2002, at 26,795 miles, I requested a 30,000 mile service from roseville Volkswagen. Roseville Volkswagen is located at 830 automall dr., roseville, ca 95661-3023 and the phone number there is (916) 774-2777. During the 30,000 mile service, the technician indicated on the maintenance worksheet that the front brake pads had 95% remaining while the rear brake pads had only 25% remaining, indicating a serious brake system anomaly. The technician "installed new brake pads due to premature wear" as noted on invoice #vwcs28623. I was not charged for the brake pads even though I was over my 24,000/2 year warranty. The premature rear brake pad wear noted could have been a serious hazard for me, my family, and other drivers on the road. I believe that the underlying problem that resulted in the premature brake pad wear was not addressed at the time of service and that this remains a serious safety concern in the future. I am also concerned that there may be more VW Golf vehicles on the road that may be unsafe to drive due to this irregular brake pad wear. The dealership offered no explanation for the irregular brake pad wear at the time the service was completed. Volkswagen of America has been contacted by phone and in writing in an effort to find out how common the problem is, what the explanation for the irregular brake pad wear is, etc. Volkswagen of America has responded to my questions with a letter suggesting that I take my questions up with my preferred Volkswagen dealer. As I have not made any progress in this matter, I am forwarding the information to you. If any further information is required, please do not hesitate to contact me. Thank you.
The right rear brake pad wore down to the metal backing plate in under 20,000 miles while all other pads were still serviceable. Brake light on the right rear had also burned out. The glove compartment door hinge snapped while opening it.
A D V E R T I S E M E N T S
- Trenton, FL, USA