The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it.
We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL don't have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy was nice enough -- I'm sure he's just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo)
A D V E R T I S E M E N T S
The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it.
We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL don't have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy was nice enough -- I'm sure he's just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo)
- Luigi T., San Diego, CA, US