The clock spring in my steering wheel has broken/quit working, Volkswagen refuses to replace it under the recall because my VIN number was not flagged during the recall, the airbag light, ABS light, brake light, and traction control light are all on, my mechanic diagnosed it to be the clock spring causing the issue.

- Cape Canaveral, FL, USA

The contact owns a 2012 Volkswagen Gti. While driving, the air bag warning indicator remained illuminated. The contact was concerned that the air bag might deploy. The contact took the vehicle to Volkswagen North scottsdale (located at 7001 E chauncey lane, phoenix, AZ 85054) where it was diagnosed that the clockspring failed and needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and stated that the VIN was not included in a recall. The approximate failure mileage was 70,000.

- Scottsdale, AZ, USA

The contact owns a 2012 Volkswagen Gti. Upon starting the vehicle and while driving, the air bag warning indicator remained illuminated. The vehicle was taken to an unknown dealer and an independent mechanic where it was diagnosed that the steering wheel clock spring failed and needed replacement. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the warranty repairs for general failures expired at 36,000 miles. The failure mileage was not available.

- San Francisco, CA, USA

Today, while buying a new car I was informed of an open pending recall on the steering wheel clock spring. I have had no notification on this and, as a result I lost about $2000 on my trade-in. Aren't companies required to resolve issues quickly? I understand that the part affects release of the air bag and therefore could be serious. I believe VW should compensate me for at least part of the lost value.

- Cedar City, UT, USA