This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car is displaying the same simptoms listed at sevice code 19K5 but VW is refusing to fix the problem. I talked to a representative from VW and she said my car is not included. Please any help or advise 407-790-5101. The water pump is leaking
Sunroof exploded like a gun shot while traveling on the freeway 60 mph. Had just entered express lane and found it very disorienting and distracting since I thought I had been shot at. Had to check all the windows and my person for glass or injury before I looked up and saw the large hole in the sunroof. Sunroof glass appears to be protruding outward - like it was pushed out from the interior. Not all the glass chips recovered inside the car appear to equal the area of the hole in the sunroof.
In the first incident dated 1/27/2014, the blade holder broke off the ignition key. My VW dealer replaced the ignition key under warranty. In the second incident dated 7/23/2015 (62800 miles), the key blade holder broke off again, all of a sudden, while I was driving. Obviously, the key blade remained inside the ignition switch, while the remote part of the key fell off. I was not far from home so I could drive back and extract the key blade easily with nose pliers. I contacted the dealership and they stated I have to talk to VW America for a key replacement. I was hinted that other owners had similar problems. I believe the steel used for the blade holder (it's like a casing) is brittle and fatigues abnormally.
- Orlando, FL, USA
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- Sanford, FL, USA