This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Volkswagen GTI. The contact stated that he lost the function of the steering wheel, horn, controls, and air bag. The air bag warning indicator light was illuminated. The contact called the local dealer and it was diagnosed that the clock spring needed to be replaced. The contact was informed that the parts required were on backorder. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 55,000.
There are many cases of clock spring failure in my model as well as many others. The problem here is that this failure has caused my to lose the use of all my steering wheel controls, horn and airbag and shifters. VW has obliged about the problem and is willing to repair it under warranty. The problem is, is that there are no parts available for the repair. I have no choice but to drive a car with many safety issues. Someone needs to look into allowing aftermarket parts to be used by dealer or expedite the manufacturer. This is putting many people in danger on the road, I am sure it's not only me. Thank You
A D V E R T I S E M E N T S
- West Palm Beach, FL, USA