This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I recently purchased this used car and discovered that there is a recall on it. I made an appointment for the recall service. Prior to the appointment, the ABS warning light came on while driving the car. I took the car to University Volkswagen. They charged me for a diagnostic on the ABS system and have advised that the ABS module needs to be replaced and that I must have that done, before they can address the recall. I asked the service advisor if the issues with the ABS system were due to the recall issue, and he told me it was difficult to say. I escalated the issue, and they still tell me that I have to pay $3000 to replace the ABS module before they can do the recall work. It seems that if the ABS failure is due to the recall, that it should not be up to me to pay for the ABS module so that they can test the ABS module. Can you please help me with this situation, or advise me what steps to take next?
ABS module has been known to be defective on this model year Volkswagen Gti. Some vins are not covered under a recall even though it uses the same ABS system and ABS module that has been known to be defective. All vins that use this ABS module should be covered under this recall as this is a safety hazard.
The contact owns a 2009 Volkswagen Gti. The contact stated that while driving 65 mph, the brake pedal was depressed and the vehicle pulled to the right with an abnormal vibration felt in the brake pedal. The ABS warning light was illuminated. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The vehicle was taken to young Volkswagen located at 191 commerce park dr, easton, pa 18045, (610) 991-9100, however, the recall repair was not performed. The vehicle was also taken to ciocca Volkswagen of allentown located at 1346 lehigh St, allentown, pa 18103, (610) 890-7050, where an unknown software update was performed however, the failure persisted. The manufacturer was informed of failure. The failure mileage was approximately 90,000.
Vehicle has a recall for the ABS module, I took the car into the VW of murietta California dealer to get the recall taken care of on 1/11/20 and they claimed that they assumed that the module had already been done and they claimed to have contacted VW of America to clear the recall in the system. Then on 4/10/20 I took the vehicle to the same dealer for an unrelated issue and mentioned the still active recall, they then proceeded to tell me that the module was unable to be updated and that I would have to pay an estimate of $1800 to fix the recall. On 4/16/20 I called VW of America to which their response was that VW of murrieta did not have an open claim with them about my vehicle.
My car was affected by the 2017 recall for the ABS module. I was driving around a corner and hit brakes to slow a little, the ABS/traction control/steering light(s) came on and my brakes locked momentarily cause me to slide. I called local dealer to have the recall performed. The dealer stated(and VW America) that because they were unable to pull codes from the module I would need to pay to replace it myself and then they could perform the recall. This is complete and utter stupidity. The module was recalled due to failures. They should cover the complete cost to replace and recode. I was quoted $2100 my car only has 88,000 miles and well taken care of.
- Bullard, TX, USA
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A number of warning lights come on when the car is turned on and sound alarms come on and off while driving. The steering wheel moves on its own at times and the speedometer does not work. I took the car to my local VW dealer located in countryside il (autobarn) knowing that there is a recall on the ABS system. The dealer explained that the ABS module was not working and needed replacement ($2,400) parts and labor and that the recall did not cover what is wrong with the part.
While taking the kids to school, my traction control light and steering assist light came on followed by the check engine light and a loss of drive.after taking the vehicle to an official VW dealership they spent 2 days diagnosing the 6 pages of faults that came up and informed me that the ABS module has failed and will require replacement.
ABS code 16352 present. Car lost consistent electronic steering assistance making for varying steering wheel resistance during turning. Most dash information (speed, fuel gauge, etc.) fluctuated. This issue needs to be addressed for all VW vehicles with ABS control module issues, not just some. I brought this to the attention of VW and was told that the specific fault I threw was not covered (under existing recalls) even though all ABS control module issues result in eventual failure of dash cluster as well as obvious safety concerns (which is exactly what happened resulting in ongoing costly shop visits).
The contact owns a 2009 Volkswagen Gti. The contact stated that the ABS brake module malfunctioned. Several years ago, the vehicle was taken to be repaired per NHTSA campaign number: 16V913000 (power train) by heritage Volkswagen parkville (9215 harford rd, parkville, md 21234, (877) 398-1963). After a couple of days, the dealer refused to perform the recall repairs because the vehicle was showing the incorrect failure codes. The contact received a second recall notice in the mail and was informed by the dealer that the vehicle would be repaired. The contact stated that the brakes started grinding and twitching and the entire instrument panel illuminated. In addition, the speedometer stopped working, the steering became loose, and the vehicle stopped accelerating after the accelerator pedal was initially depressed. The vehicle was taken back to the same dealer and they stated that the repairs would be covered; however, they later called the contact back stating the recall repairs would not be covered. The incorrect failure codes were vag00290 (driver's side rear ABS wheel speed sensor with mechanical function) and vag00285 (passenger side front ABS speed sensor). The contact stated that she received a letter from the dealer that the recall had to match two of the specific codes, which was why the recall repairs were not performed. The contact was instructed to call the manufacturer. The manufacturer was contacted and stated that they would contact the dealer. The contact received the run around for a week with both the dealer and manufacturer, stating they were waiting to hear from each other. Recently, the contact was informed that the recall repairs would not be performed and the contact made arrangements to have the vehicle repaired by an independent mechanic. The failure mileage was 110,000.
My vehicle was in motion slowing down to a red light when the ABS, traction control, and break lights came on at the same time. I ran diagnostics and all 4 ABS sensors failed. This leads me to believe there might be a problem with the grounding connection or the entire ABS module is faulty. This is a huge safety concern because the car may think the tires are skidding on dry pavement, compute a false positive, and cause a serious accident. My car has been in the dealership for almost two weeks and I was provided no loaner car in the mean time. Attached you will find diagnostics reports when I went to the dealership and price repairs, vws own website results for recalls under my VIN number, VW actual specific recall policy, and the NHTSA results confirming there is an open recall for my specific VIN number. VW action code is 45F2. NHTSA recall number is 16V913.
Without warning, the ABS module in the car failed, giving warning lights on the dash and making the car undriveable. Recall work was pursued with the a VW dealer and Volkswagen of America, but the recall work was denied, saying this failure was outside the scope of the recall. Car has not been repaired.
ABS faliure. ABS warning light activates, activates sporadically while driving randomly, braking ability is hampered, does not work normally. Occassionally antilock breaks engage at low speed breaking. Brakes do not function normally. Speedometer experienced malfunction, fluctuations not related to speed occured. Stability malfunctioned during breaking and automatic downshifting.
I researched my VIN when I purchased the vehicle and found an incomplete safety recall on the ABS module. That recall number is 16V913. Before I could take the vehicle to the scheduled appointment the ABS module failed. The Volkswagen dealer in Tacoma, Washington charged me a diagnostic fee because the module failed communication, in which they found the module did indeed fail, but they would not replace it because they claim it wasn't covered under the warranty or the recall. They submitted a secondary claim to VW of America to try to have them approve the claim which was also denied. I am reaching out to hopefully get help with getting my vehicle fixed and once again safe to drive. Attached will be a copy of the invoice from the dealer and their findings.
While driving lights flashing, speedometer stops working, fuel gauge stops working. Steering wheel moves funny. There is a recall on the program that they installed but now they just say that the unit needs to be replaced. They are asking $2400 for the repair but there are many complaints on the internet from many owners.
The contact owns a 2009 Volkswagen Gti. While driving various speeds, the antilock brake system (ABS) and electronic stability control (ESC) warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS module malfunctioned and needed replacement. The vehicle was not repaired. The failure continued intermittently until the warning indicators remained illuminated at all times. The contact received notification of NHTSA campaign number: 16V913000 (service brakes, hydraulic, ESC). The vehicle was then taken to gunther Volkswagen of fort lauderdale (1660 S state rd 7, fort lauderdale, fl 33317, (954) 797-1660) where it was confirmed that the ABS module needed replacement. The vehicle was not serviced per the recall because insufficient pcu ground connection was not detected. The manufacturer stated that the module could not be included in the recall. The failure mileage was approximately 80,000.
My vehicle has experienced exactly what NHTSA campaign # 16V913000 and it is the model and year as listed in the campaign. With ignition on and while driving all of a sudden 4-5-possibly 6 lights come on my dashboard a chime starts dinging and the ABS, ESC, airbag, epc, barke pedal lights illuminate on dash along with either the speedo or tachometer start jumping. Vehicle can be stationary or driving but vehicle must be running.
While driving down a rural highway in clear conditions and light traffic, at about 45 mph, several lights came on the dash, and the tachometer started jumping up and down I had no acceleration, and was lucky to be in a place to get off the road. I don't recall if I touched the brakes or not just before this happened, as it is sometimes necessary when driving with other cars on the road, but there was no hard braking. I was just driving normally. If I touched them at all, it would have been lightly, .the car would start fine but no gears. Towed to dealership. Their report said "small metal shards about the size of a grain of sand" in the trans fluid, and "it appears the transmission commuter did not disengage the clutch in use as it engaged the clutch for the next gear and tried running the vehicle in two gears at the same time at cruising speed., which in turn damaged the transmission internally and destroyed the dual clutch friction discs." I recently found out that there is a recall for the ABS module on my vehicle. Another driver (NHTSA id 10944646) indicated that when his ABS module failed, that his vehicle randomly downshifts to first gear, and is unable to switch back. He said "what starts as a simple brake problem is now an undriveable car". is this what happened to my car" could my ABS module failure cause the transmission to downshift while travelling at 45 mph? should the transmission repair be included in the ABS recall program" this was a very dangerous situation, and I had no warning before it happened. Also, it was very hot out, about 90 degrees, if temperature plays a role in this situation. I am making an appointment to have the ABS issue repaired under the recall, but volkswagon is taking no responsibility for the transmission failure. They said it is out of warranty. I think they may be related, and customers need to know if this is a possibility.
The contact owns a 2009 Volkswagen Gti. While driving unknown speeds, the brake pedal was applied, but failed to respond. Additionally, the brake pedal warning indicator was flashing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 65,663.
The contact owns a 2009 Volkswagen Gti. While starting the vehicle, the ABS indicator illuminated. Also, while making a turn at various speeds, the instrument panel and the fuel gauge randomly failed. The vehicle was taken to a local ancira Volkswagen dealer located in san antonio, tx where it was diagnosed that the ABS module needed to be updated. The vehicle was included in NHTSA campaign number: 16V913000 (service brakes, hydraulic, electronic stability control). The manufacturer was contacted and stated that the codes did not match the faults listed in the recall. The contact was denied the recall repair. The failure mileage was approximately 81,600.
A D V E R T I S E M E N T S
- Albuquerque, NM, USA