This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Window regulator failed. Window was down and when the switch was hit to bring it back up, it remained down and made an awful sound, as if the glass was shredding inside. Window had to be taped up and did not get an appointment to fix it until 2 weeks later
We purchased this car 8/17/02. On 8/21/02, while parked in our driveway we attempted to put drivers side front window up at which point window glass fell down into door panel. We had to drive 30 miles to the dealer to have repaired. The repair was not finished until 8/21. We were not told of any possiblily of this happening again nor that there was an ongoing investigation or any additional complaints of this type. Today, 9/14/02, while again parked in our driveway, while putting passenger front window up, the glass fell down into the door panel just as the driver side had less than a month ago. These are power windows. We again drove car to dealer 30 miles away - with a thunderstorm brewing. This was a Saturday and so the service department was not opened. Numerous sales people made comments that they have seen many vehicles coming in with this problem - they showed us a box of broken clips made in usa from cars already repaired and said the VW was going to replace all clips with metal once made by panzer. We were told that in temps above 75 the clips are failing. Why is there no defects investigation. If this dealer has fixed this many clips already. Also, if the dealer knew there was a problem, then why, 3 weeks ago when the first clip failed, would they not have repaired the passenger side while they were fixing the drivers side. Please help. Nlm
A D V E R T I S E M E N T S
- New Hope, PA, USA