I just purchased a 2000 Volkswagen Gti gls [xxx] for my grandson. We received two remote entry keys and one plain key. The remote key used at the dealer to show the car was used to drive this vehicle home. Upon arrival we tried the second remote entry key. The vehicle would not start. We then tried the plain key and still nothing. According to victory motors in harrisburg, Pennsylvania the chip in one of the keys is defective. Now the automatic anti-theft feature is on. The VW Gti now sets in the driveway waiting to be towed 7 miles where victory motors will have to reset the chip in all the keys and do something to the vehicle. I have found stories on the internet with others having the same problem. Volkswagen should be made to contact owner that this problem could also happen to them. Updated 07/12/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Hummelstown, PA, USA

On March 3, 2006, I went to the metro Volkswagen to have my inspection and an oil change done. The service rep told me I had a small hole in my oil pan, so I agreed to replace the pan. The next morning when I started my car it shut off three times. Since then, my car has shut off every time I start it. If I pull off before the car completely heats up, the car shuts off in mid drive. This causes me to pull over and restart the car and hold my foot on the gas in order to keep the car from shutting down. I have noticed water in my car on the driver's side floor (back), but I thought it was condensation caused from the plastic mat I keep under the drivers side rug. I received a recall notice in the mail and took the car in on May 25, 2006 for a fuel line, and hazard switch replacement. As of Friday, June 2, 2006, I've smelled gasoline when I turned my car on, and the rug in the back (drivers side) was soaked with water. It had not rained until 3:45 pm, and I had not driven the call all day except for that morning. Saturday June 3, 2006, I opened my driver side door to discover a huge puddle on the rear floor of the driver's side and the front rug and mat soaked with brown water. It was raining slightly but there was no leak coming from the windows, or the moon roof, and the top of the car (inside) was completely dry. I also smelled gasoline again which prompted my decision to call Volkswagen. I was told by a service rep to bring the car back in on June 5 2006.

- Philadelphia, PA, USA

Glove box door hinge broke. Replaced twice. I replaced the door myself the second time and found that lubricating the hydralic mechanism reduced the stress on the hinge.

- Marshall, VA, USA

Pop-out cup holder broke twice. Replaced once, I havn't bothered to replace it a second time. The spring pops out of the arm that holds the cup in place. I use the cup holder every day, as most commuters do.

- Marshall, VA, USA