10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
108,167 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Volkswagen Eurovan accessories - interior problems

accessories - interior problem

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2002 Volkswagen Eurovan Owner Comments

problem #3

Dec 152015

Eurovan

  • 140,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Volkswagen Eurovan. The contact stated that the front passenger seat caught on fire. The contact stated that the seat warmer malfunctioned and caused the seat to catch on fire. The contact stated that the front passenger seat, her son's winter coat, his shirt, and his back were burned by the malfunctioning seat warmer. The contact's son, who was autistic and non-verbal, was unable to communicate to her that there was an issue. Medical attention was not sought. Herzog-meier Volkswagen (located at 4275 sw 139th way, beaverton or, 97005, tel: 503-644-9121) was contacted; however, the contact was referred to the manufacturer for assistance. The manufacturer was called and the contact was referred back to the local dealer to have the vehicle diagnosed. The mechanic was able to diagnose and confirm the failure of the seat warmer, but the seat was not replaced due to the age of the vehicle. The vehicle was not repaired. The approximate failure mileage was 140,000.

- Astoria, OR, USA

problem #2

Mar 132007

Eurovan 4-cyl

  • Automatic transmission
  • 82,000 miles
Heated seats caught on fire and burned the upper portion of the passenger seat.

- Kennebunk, ME, USA

problem #1

Feb 012006

Eurovan 6-cyl

  • Automatic transmission
  • 102,500 miles
Bought a used 2002 Eurovan with seat warmer in Jan 2006. Seat warmers worked initially, but on passenger side it overheated and melted through the factory synthetic cloth seat cover causing about a 1 inch charred black spot as well as other discoloration nearby. Wife was sitting in the seat and noticed the extremely hot spot and turned it off before it did more damage or injury. I am making this complaint after finding others have had the seat warmer problems on their VW models, documented on a technical service bulletin on edmunds.com for 2002-2003 VW jettas and vwvortex.com internet sites.

- Wayne, PA, USA

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