We have the Xenon headlights, which requires us to have headlight washers on our cars due to safety issue for the other drivers on the road so they don-??t get blinded, who-??s is great if 1) they worked most of the time 2) people did not start pulling the fuse or discontinuing the hose so it hit the ground. See Volkswagen has a know issue, that when they pop out to spray the headlights, they are known to break the cover! This in turn leaves the sprayer exposed to the elements to get clogged and not work, owners to get mad because they just break again after replaced (reason why they get disconnected) and the cost is not cheap to replace, the actual part is not bad the problem is, it-??s primed grey and you have to get it painted which cost over $100. If you do a quick search over this you will see tons of complaints and the dealership is well aware of the issues, one lady had hers replaced under warranty and they said the sprayer was not in the right place. I could agree with that seeing as my windshield also gets sprayed! There were no warnings, we did not think ours even worked we had the car almost a year the first time they ever worked!! Still not sure what made them work exactly.

- Lewis Center, OH, USA

The Clockspring is a recalled item-?? Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer-?? On a recalled item" This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem-?? But if there was I guess she just wouldn-??t know-?? VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? Corporate was no better-?? Took my complaint and said I-??d just have to wait on the part??"

- Maumelle , AR, USA

I was driving on a highway on Sunday afternoon, October 25, when the glass sunroof of my car exploded & shattered out of nowhere & without any warning. Pieces of glass came down through the hole, showering my dog & I. I pulled to the side safely & call the police. Thank god the dog & I were not injured & I didn't injure other drivers. I didn't hit a pot hole & I didn't feel like I was hit by a rock or any object, I wasn't even near any overpasses. I contacted Volkswagen to ask how & why this could have happened for no reason. I was instructed to take the car to one of their dealerships in the area for inspection/investigation. I was told it is impossible to determine the cause of the damage. They could not conclude if the damage was due to external source or defect based on the inspection/investigation at the dealership. As such, Volkswagen refused to cover the cost of repair because there are no recalls of such problem & because my car is out of the warranty. I am so upset about this issue.

- Vineland, NJ, USA