This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Volkswagen Eos. The contact stated while having a routine check at the dealer, the mechanic informed the contact that the horn was not functioning and that the clockspring needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to an independent mechanic who stated that the clockspring needed to be replaced again. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under warranty or recall. No further assistance was provided. The failure mileage was 108,000.
The contact owns a 2013 Volkswagen Eos. The contact stated that the air bag warning indicator illuminated and the horn failed to operate. The vehicle was taken to hamilton Volkswagen (2200 NJ-33, hamilton square, NJ 08690, 609-587-76000) where it was diagnosed that the clockspring failed. The clockspring was not replaced. The manufacturer stated that the clockspring was already replaced under warranty. The vehicle was not repaired. The failure mileage was 904,502.
- Trenton, NJ, USA
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- San Jose, CA, USA